Office Clerk PT

Lowes Foods, LLC; Garner (NC); On-site; USD 28,000 - 38,000; Full time

Job summary

Lowes Foods, LLC is seeking a Guest Service Clerk supervisor to ensure fast and friendly checkout experiences and to manage sales-related assets and cash operations.

You will oversee cash handling, deposits, and cashier support, monitor reports, and ensure accuracy and security at the front end while maintaining guest satisfaction.

Qualifications

• Friendly, outgoing personality.
• Work well with others.
• Able to lift up to 25 lbs occasionally and 15 lbs constantly.
• Able to read and understand information and directions.
• Knowledge of front end operations.
• Ability to supervise people including training and development.
• Willingness to learn multiple tasks and technical requirements.
• Effective communication and guest service skills.
• Must be at least 18 years old.
• Able to stand for extended periods.
• Demonstrate successful use of math skills.
• Ability to work well with computers.

Responsibilities

• Oversee sales, cash and invoice accounting.
• Prepare weekly cash report and accompanying documentation.
• Process invoices and transfers as assigned.
• Process beer/wine payments.
• Prepare bank deposits according to policy.
• Handle and oversee cashier-related activities and verification.
• Ensure cash office security and accuracy of tills.
• Monitor and analyze the Operator Activity Report; perform audits.
• Maintain daily front-end schedule for guest service levels.
• Process guest orders to ensure No Noticeable Wait policy is followed.
• Perform other duties as assigned by management.

Skills

Friendly

Teamwork

Customer service

Mathematics

Front end operations

Supervisory skills

Multi-tasking

Communication

Reading ability

Stamina

Standing long periods

Computer skills

Job description

Overview

To supervise and provide every guest with the fastest and most pleasant checkout experience possible through consistent execution of Lowes Foods’ Guest Service Standards. Perform all functions associated with sales related assets.

Responsibilities

• 1. Sales, Cash and Invoice Accounting
  • a. Prepare weekly cash report and accompanying documentation.
  • b. Maintain sales related information.
  • c. Process invoices and transfers as assigned.
  • d. Process beer/wine payments.
• 2. Cash Related Activities
  • a. Prepare bank deposits according to policy.
  • b. Handle and oversee activities to support cashier (retail verification, loans, pick-ups, etc.)
  • c. Handle payroll check approval/cashing according to company policy.
  • d. Ensure that an accurate daily cash count is completed.
  • e. Process guest needs such as money orders, stamps, lottery tickets, etc.
  • f. Process returned checks according to policy.
• 3. Cash Office Security
  • a. Ensure the security of the cash office and store funds.
  • b. Maintain accountability standards of cashier tills.
  • c. Maintain supplies needed for front end and cash office.
• 4. Cashier/Guest Service Clerk Performance Reports
  • a. Monitor and analyze the Operator Activity Report.
  • b. Perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.
  • c. Maintain daily front-end schedule to ensure proper guest service level throughout the day.
• 5. Process guest orders as needed to ensure the No Noticeable Wait policy is followed and consistently implemented.
• 6. Perform all other duties as assigned by management.

Qualifications

• 1. Friendly, outgoing personality.
• 2. Ability to work well with others.
• 3. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• 4. Ability to read and understand information and direction.
• 5. Knowledge of front end operations.
• 6. Ability to supervise people including training and development.
• 7. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• 8. Effective communication and guest service skills.
• 9. Must be at least 18 years old.
• 10. Ability to stand for extended periods of time.
• 11. Demonstrate successful use of math skills.
• 12. Ability to work well with computers.
• #LI-AB2