Office Clerk PT

Lowes Foods; Bolivia (NC); On-site; USD 17,000 - 25,000; Full time

Job summary

Lowes Foods is seeking a friendly Guest Service Clerk to supervise the front-end and ensure the fastest, most pleasant checkout experience for guests. You will handle sales, cash, and invoices, prepare weekly cash reports, and support cashier operations to uphold our No Noticeable Wait policy.

Strong math, computer skills, and the ability to stand long hours are essential. This on-site role requires teamwork and reliable service during peak times.

Qualifications

• Friendly, outgoing personality and strong guest service skills.
• Ability to supervise and train team members.
• Able to stand for extended periods and lift up to 25 lbs occasionally.
• Experience with cash handling, reconciliations and daily cash counts.
• Proficient with computers and basic math.

Responsibilities

• Sales, Cash and Invoice Accounting
• Prepare weekly cash report and accompanying documentation.
• Maintain sales related information.
• Process invoices and transfers as assigned.
• Process beer/wine payments.
• Cash Related Activities
• Prepare bank deposits according to policy.
• Handle and oversee cashier activities and front-end support.
• Oversee payroll check approval/cashing per policy.
• Ensure accurate daily cash counts.
• Process guest needs (money orders, stamps, lottery tickets, etc.).
• Process returned checks per policy.
• Maintain Cash Office security and fund accountability.
• Keep front-end and cash office supplies stocked.
• Monitor Operator Activity Report and perform till audits.
• Maintain daily front-end schedule to ensure guest service level.
• Process guest orders to meet No Noticeable Wait policy.
• Perform other duties as assigned by management.

Skills

Front-end operations

Cash handling

Guest service

Team supervision

Communication

Tools

POS system

Job description

Overview

To supervise and provide every guest with the fastest and most pleasant checkout experience possible through consistent execution of Lowes Foods’ Guest Service Standards. Perform all functions associated with sales related assets.

Responsibilities

• Sales, Cash and Invoice Accounting
• Prepare weekly cash report and accompanying documentation.
• Maintain sales related information.
• Process invoices and transfers as assigned.
• Process beer/wine payments.
• Cash Related Activities
• Prepare bank deposits according to policy.
• Handle and oversee activities to support cashier (retail verification, loans, pick-ups, etc.)
• Handle payroll check approval/cashing according to company policy.
• Ensure that an accurate daily cash count is completed.
• Process guest needs such as money orders, stamps, lottery tickets, etc.
• Process returned checks according to policy.
• Cash Office Security
• Ensure the security of the cash office and store funds.
• Maintain accountability standards of cashier tills.
• Maintain supplies needed for front end and cash office.
• Cashier/Guest Service Clerk Performance Reports
• Monitor and analyze the Operator Activity Report.
• Perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.
• Maintain daily front-end schedule to ensure proper guest service level throughout the day.
• Process guest orders as needed to ensure the No Noticeable Wait policy is followed and consistently implemented.
• Perform all other duties as assigned by management.

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Ability to read and understand information and direction.
• Knowledge of front end operations.
• Ability to supervise people including training and development.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Effective communication and guest service skills.
• Must be at least 18 years old.
• Ability to stand for extended periods of time.
• Demonstrate successful use of math skills.
• Ability to work well with computers.