Office Clerk-Housekeeping-Swing-Eldorado

Caesars Entertainment; Reno (NV); On-site; USD 34,000 - 44,000; Full time

Job summary

Caesars Entertainment in Reno is seeking an Administrative Assistant for the Housekeeping department to provide clerical support to Supervisors and Executives. You will update room statuses in the computer system, track statistics, and coordinate communications among front desk, engineering, and housekeeping teams.

Key tasks include maintaining daily logs, processing guest requests, and assisting with routine reports.

Qualifications

• Strong verbal and written communication skills.
• High School diploma or equivalent preferred.
• Experience with basic computer/telephone tasks is beneficial.

Responsibilities

• Update and track room status in the computer system and enter statistics on rack format log sheets.
• Advise front desk and engineering departments of special heavy duty cleaning and inform housekeeping personnel of special assignments.
• Ensure Executive Housekeeper, Assistant Executive Housekeepers and Supervisors are advised of group, VIP and pre-registered arrivals and other guest requests.
• Receive incoming telephone calls from guests and relay messages; maintain daily log of all calls.
• Coordinate maintenance requests between supervisors, locksmith and engineering departments.
• Track and record loaned items and generate reports of missing items for the Executive Housekeeper.
• Prepare daily volume reports listing occupied rooms, etc.; record sick calls, late calls, and early outs.
• Perform related duties as assigned by supervisor.

Skills

Verbal communication

Written communication

Reliability

Organizational skills

Education

High School diploma or equivalent

Tools

Telephone

Computer experience

Job description

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission

“Create the Extraordinary”

Our Vision

“We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values

“Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Under the direction of the Executive Housekeeper, Assistant Executive Housekeepers and Supervisors; responsible for various administrative tasks and clerical support to Housekeeping personnel.

How You Will Create the Extraordinary

Responsible for updating and tracking room status in the computer system, and entering statistics on rack format log sheets

Advice the front desk and engineering departments of special heavy duty cleaning of rooms, inform housekeeping personnel of special cleaning assignments

Ensure that the Executive Housekeeper, Assistant Executive Housekeepers and Supervisors are advised of group, VIP and pre-registered arrivals, special requests from guests, out of order rooms, etc.

Receive incoming telephone calls from guests and relay messages to the appropriate personnel; maintain daily log of all calls

Coordinate all maintenance requests between supervisors, locksmith and engineering departments

Track and record all loaned items, generate a report of missing items for the Executive Housekeeper

Prepare daily volume reports listing occupied rooms, vacant/dirty rooms, due outs, number of suites and swing shift duties completed

Recording all sick calls, late calls and early outs

Perform related duties as assigned by supervisor

What You Will Need

• Previous housekeeping; telephone; and computer experience is recommended but not required
• Strong verbal and written communication skills

Regular, punctual and predictable attendance and ability to work flexible hours, including overtime, which may be required

• Ability to maintain confidentiality of sensitive information
• Understand and comply with all company and departmental rules and regulations, policies and procedures
• High School diploma or equivalent

ADDITIONAL REQUIREMENTS

Frequent standing/walking/sitting for extended periods

Work area is indoors and subject to variable temperatures

May be subject to smoking environment, moderate noise and bright lights

Frequent grasping, reaching, bending, twisting, telephone use

Occasional carrying, kneeling, squatting, handling, sorting, filing, lifting 5 lbs to 20 lbs. Seldom requires overhead lifting of no more than 20 lbs.

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS:

Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS:

Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.