Shampooer- Housekeeping-Eldorado

Caesars Entertainment; Reno (NV); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Caesars Entertainment in Reno, NV is seeking a dedicated Houseperson to support our housekeeping team. Under the Lead Houseperson, you will perform a variety of cleaning tasks in guest rooms and public areas, including carpet shampooing, floor scrubbing, and polishing surfaces.

You will follow safety rules, report hazards, assist with minor maintenance, and ensure equipment is clean and working. English and Spanish communication, attention to detail, and reliability are essential.

Qualifications

• Must read and communicate in English and Spanish.
• High School diploma or equivalent.
• Ability to follow instructions and safety procedures.

Responsibilities

• Clean guest rooms and public areas; shampoo carpets, scrub floors, polish surfaces.
• Clean high and low areas; assist in minor maintenance as requested.
• Follow safety precautions and report hazards to supervisor immediately.
• Keep equipment clean and in working order; report repairs as needed.
• Attend departmental meetings and uphold core values.

Skills

English

Spanish

Attention to detail

Initiative

Teamwork

Education

High School diploma or equivalent

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence."
Our Values: “Blaze the Trail, Together We Win, All-In on Service"
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Under direction of the Lead Houseperson, Perform a variety of specialized cleaning assignments/duties.

How You Will Create the Extraordinary

Perform cleaning assignments in and around guest rooms which include shampooing carpets, scrubbing floors, polishing marble surfaces and furniture as needed, sweeping, etc.

Clean both high areas (ceilings, light fixtures, etc.) and low areas (baseboards, door stops, etc.) as assigned

Assist in minor maintenance as requested

Follow all appropriate safety precautions including proper use of equipment and protective attire. Report accidents and/or safety problems to supervisor immediately. Alert guests and employees to safety hazards (e.g., wet floors).Use cleaning chemicals in a safe manner according to labels and written instructions, and only in the combinations and quantities specified by the supervisor.

Report serious problems to the Floor Supervisor/Housekeeping Office

Keep all equipment clean, properly stored, and in working order. Report any needed mechanical repairs to the maintenance supervisor.

Remove Room Service dishes from guest room hallways for prompt pick-up

Check all lamps and fixtures in your assigned area for burned out bulbs

Complete training of blood borne pathogen procedures

Attend regularly scheduled departmental meetings

Exemplify our core values, family style service, our mission and vision

Exemplify our DEI (diversity, equity, inclusion) culture

Perform other job-related duties as assigned

What You Will Need

• Ability to understand and comply with all Company and departmental rules and regulations, policies and procedures
• Skill in establishing and maintaining effective working relationships with staff and guests
• Ability to read, and communicate verbally in English and Spanish
• Self-motivated and detail oriented
• Possess initiative and high energy level

Must be able to follow instructions, influence others, meet time requirements, and have memorization skills

• Knowledge of chemical use, OSHA regulations, and biohazard clean-up procedures
• High School diploma or equivalent

ADDITIONAL REQUIREMENTS

Work may be performed in confined areas which may be unusually warm, cold, or noisy, dimly lit or brightly illuminated

Work entails use of solvents/oils, mechanical and electrical devices

May come into contact with fumes/odors and dirt/dust.

Work is done in high places and occasionally on slippery surfaces

Constant awareness is required of surrounding areas to ensure safety of employees and guests

Constant contact with co-workers and guests

Position requires Team Member to enter & exit from the Team Member entrance which entails 4 flights of stairs (40 steps)

Frequent standing, walking, repetitive use of both hands to include light and firm/strong grasping and finger dexterity, near/far visual acuity, depth perception, field of vision, accommodation and ability to see colors

Occasional reaching overhead, pushing/pulling over 100 lbs., lifting/carrying

Seldom requires sitting, bending over, crouching, kneeling, crawling, climbing, balancing, lifting/carrying up to 50 lbs.

Requires simple reading writing and math skills, the ability to perform simple tasks, and coordination

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.