Facilities and EVS Supervisor

Caesars Entertainment; Chandler (OK); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Flexible schedule

Employee training programs

Health benefits

Job summary

Caesars Entertainment is looking for a maintenance supervisor in Chandler, Oklahoma. This position involves overseeing cleanliness, maintenance, and training for a dedicated team while ensuring guest and employee satisfaction. Candidates should have at least five years of experience in casino maintenance, a supervisory background, and solid customer service skills.

The role requires flexibility, the ability to handle demanding situations, and the willingness to work various shifts, including weekends and holidays. Join us to create the extraordinary.

Qualifications

• Five years of experience in casino maintenance and customer service preferred.
• Must present a well-groomed, professional appearance.
• Ability to respond calmly and make rational decisions during conflicts.

Responsibilities

• Ensure cleanliness and maintenance of all buildings and grounds.
• Supervise all cleaning operations and personnel during shifts.
• Handles employee complaints in a timely and efficient manner.

Skills

Interpersonal skills

Customer service

Problem-solving skills

Supervisory skills

Education

Five years of experience in casino maintenance

Minimum two years supervisory experience

Tools

Microsoft Office Suites

Cleaning chemicals

Job description

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary” Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.” Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

• Responsible for cleanliness, upkeep and maintenance of all buildings and grounds.
• Ensure all areas are well maintained via preventative maintenance programs, project coordination, responding to issues quickly and effective managing of work flow.
• Communicates the coordination of duties, scheduling, capital projects and safety issues.
• Oversees emergency situations, i.e. power outages, alarms, flooding.
• Develop policies and guidelines pertinent to areas of responsibilities.
• Maintains emergency procedures and equipment.
• Monitors equipment, utilities, consumption and performance of employees.
• Develops and implements energy conservation and awareness programs and ensure compliance with all safety standards.

Responsible for interviewing, training, and selecting employees for the department

• Supervises all cleaning operations and department personnel during assigned shifts.
• Supervises the cleaning and follow up of facilities and equipment.
• Contribute and assist in the evaluation of employee performance reviews.
• Provides and administer all new hire training.
• Responsible for scheduling, disciplinary actions, payroll and inventory and purchasing procedures.
• Accountable for follow-through with department walk-thru, special cleaning projects and the maintaining of department cleanliness standards.

Respond to and handle employee complaints (grievances) in a timely and efficient manner.

Responsible for planning, supervising and monitoring the work of the team members in assigned area(s).

Maintains and controls department inventory, i.e.; paper goods, chemicals, equipment.

Maintains daily shift log indicating, but not limited to, employee incidents, irregularities that may arise and information necessary to the successful conduct of subsequent shifts

• Works a flexible schedule including weekends, evenings and holidays.
• Works a reasonable amount of overtime when required
• Other duties as assigned
• All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around (“head on a swivel”); look for opportunities to greet guests and others; please remember that when you are on the floor, you are “on stage”.
• Team members will participate in all mandatory meetings and pre-shift BUZZ sessions.
• Must be able to get along with co-workers and work as a team.
• Ability to read, write, speak and understand English.
• Must be able to respond to visual and aural cues.
• Must present a well-groomed, professional appearance.
• Must be able to work a varied schedule including holidays, nights and weekends as needed.
• Must be able to work a reasonable amount of overtime when required.
• Perform other duties as assigned.

How You Will Create the Extraordinary

• Must be able to work independently.
• Must be able to respond calmly and make rational decisions, when handling guest and employee conflicts.
• Must be able to maneuver throughout all areas of the property, including ability to lift to 75 lbs.; and the ability to push, pull, reach, bend, twist, stoop, climb up and down stairs and ladders.
• Must be fluent and literate in English.
• Must be able to operate hand tools, power tools and equipment.
• Must be able to tolerate areas containing secondhand smoke, dust, loud noises and bright lights.

What You Will Need

• Five years of experience in casino maintenance and customer service preferred.
• Ability to work with internal management and staff, as well as outside support to develop and maintain a continuing atmosphere of peak guest and employee comfort and safety.
• Must be proficient with Microsoft Office Suites.
• Excellent interpersonal, customer service, communication, team building and problem-solving skills are required.
• Must be able to handle demanding situations and be willing to work any shift and long hours when necessary.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
• Minimum two years supervisor or lead experience in EVS/Housekeeping, or related field preferred.
• Experience supervising large work teams a plus.
• Must have a strong understanding and working knowledge of cleaning chemicals, cleaning techniques, and cleaning equipment.
• Knowledge of HAZZ, COMM and BBP is essential.
• Must be able to converse, read, and write English.
• Must have flexible schedule and be able to work any day/any hours.

Harrah’s reserves the right to make changes to this job description whenever necessary. It is ourpolicyto provideequal employment opportunityto all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, or marital status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Preference is given to qualified Iowa tribal members and members of other federally recognized tribes.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.