Room Attendants

Caesars Entertainment; Danville (VA); On-site; USD 33,000 - 36,000; Full time

Job summary

Caesars Entertainment is seeking a Room Attendant to provide friendly, courteous service and maintain clean, well-stocked guest rooms in our Virginia property. You will follow standard procedures, support safety protocols, and collaborate with maintenance and front desk teams to meet guest expectations.

The role requires HS diploma or GED, previous hotel or casino experience preferred, strong interpersonal skills, and flexibility to work evenings, weekends, holidays, and overtime as needed.

Qualifications

• HS diploma or GED.
• Casino/Hotel experience preferred.
• Experience within an upscale hotel preferred.
• Prior experience as a Room Attendant preferred but not required.
• Demonstrated ability to maintain high quality service levels and work well with others.
• Must have schedule flexibility including evenings, weekends, holiday shifts and overtime as needed.
• Ability to plan, organize, and complete work independently.
• Able to get along with coworkers and show strong interpersonal skills.

Responsibilities

• Clean rooms according to department guidelines.
• Complete turn down service as assigned.
• Obtain cleaning supplies from supply room and run errands as needed.
• Handle keys and room assignments per shift.
• Maintain hallways and common areas and report safety issues.
• Restock and replace amenities and linens.
• Follow safety procedures and use cleaning chemicals properly.
• Adhere to company policies and complete tasks on time.

Skills

Interpersonal skills

English proficiency

Schedule flexibility

Education

HS diploma or GED

Job description

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary”

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Responsible for providing friendly, courteous service to guests every time while cleaning guest rooms in their assigned area with the intention of removing all evidence of previous guests. Attendants ensure all amenities are present and displayed in the appropriate manner. Also, must display a strong commitment to Customer Service through the delivery and maintenance of our Service Standards, Safety & Accident Procedures and Standard Operating Procedures.

How You Will Create the Extraordinary

• Clean rooms according to procedures stated in the department guidelines
• Complete turn down service as assigned
• Obtain cleaning supplies needed from supply room
• Obtain computer printout of room assignments for their station
• Sign for keys prior to starting shift
• Required to empty bag on vacuum cleaner daily
• At the end of shift, turn in keys, supplies, and sign computer assignment sheet to the appropriate locations
• Turns in all items found in guest halls or left in check-out rooms in a timely manner
• Replacing bed linens and towels
• Restocking hotel food and beverages
• Keeping hallways clean and unobstructed
• Reporting room vacancy status
• Ensuring high hygiene standards and guest satisfaction
• Addressing guest queries and solving special requests
• Making beds and providing clean sheets and towels
• Support our maintenance team by reporting any broken, defective or missing items.
• Remove soiled linen from guest rooms
• Performs all other related and compatible duties as assigned.
• Perform duties with cleaning chemicals and equipment including carpet/floor care.
• Perform special projects assigned by supervisors
• Follow safety and security procedures.
• Follow all necessary safety procedures including Blood Borne Pathogens and Personal Protective Equipment. Must be able to identify and report safety concerns or maintenance deficiencies for proper handling.
• Adheres to departmental and company policies.
• Report all needles, blood, and other bodily fluids found to Supervisor.
• Operates equipment, including vacuum cleaners, radio, phone, mop, and broom.
• Ability to push up to 50 pounds daily for the duration of shift
• Must complete assignments by time projected by leadership
• Abide by leadership feedback and correct any discrepancies in assignments performed
• All other task/duties assigned.

What You Will Need

• HS diploma or GED.
• Casino/Hotel experience preferred.
• Experience within an upscale hotel preferred.
• Prior experience as a Room Attendant preferred but not required.
• Demonstrated ability in maintaining consistent, high quality service levels; prior experience in supervising work units; history of developing employees who have been successfully promoted to increasing levels of responsibility; track record of managing a department that provides excellent service to guests.
• Must have schedule flexibility including evenings, weekends, holiday shifts and overtime, as needed.
• Ability to plan, organize, and complete work; take initiative logically and independently.
• Must be able to get along well with co-workers. Possess well-developed interpersonal skills
• Ability to maintain a consistent pace throughout the shift.
• Receive instructions and hear inquiries from guests, clients, or staff.
• Ability to remain alert throughout the shift and calm during emergency situations.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Wage: $16.25 per hour

ADDITIONAL REQUIREMENTS

• Ability to bend, stoop or kneel; climb, ascend and descend stairs; maintain equilibrium for a long time.
• Must be able to lift and carry upwards to 25 pounds.
• Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
• Handles sensitive situations relating to staff and guest problems, in timely manner
• Read, write, speak, and understand English.
• Operate in mentally and physically stressful situations.
• Respond to visual and aural cues
• Work in cold & hot temperatures
• Possibly be exposed to second hand smoke

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.