Office Clerk

Black Diamond of Cincinnati; Cincinnati (OH); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Company parties

Competitive salary

Opportunity for advancement

Training & development

Competitive Compensation

Great Work Environment

Career Advancement Opportunities

Job summary

Black Diamond of Cincinnati seeks an energetic Office Clerk to be the friendly first point of contact for customers, handling calls, scheduling, and inquiries.

You will learn our pest control and animal-control services, explain service expectations, and coordinate with technicians to optimize routes. A calm, professional demeanor and strong organizational skills are essential.

This full-time role offers a team-focused environment, benefits, and opportunities for advancement.

Qualifications

• Excellent customer service skills with a friendly, welcoming personality.
• Strong phone etiquette and conversational skills to guide conversations.
• De-escalation and conflict-resolution abilities.
• Ability to learn pest control and animal-control services and explain them clearly.
• Willingness to learn about insects, rodents, and small animals and services offered.
• Ability to ask questions to determine customer needs and recommended steps.
• Scheduling and logistical skills for appointments considering technician availability and route efficiency.
• Manage a high volume of incoming calls while staying friendly and professional.
• Strong communication with customers, technicians, management and staff.
• Learn quickly, retain information, multitask, and stay organized.
• Explain service expectations, prep, follow-up, and pricing information to customers.
• Dependable, detail-oriented; think scheduling decisions rather than simply filling slots.

Responsibilities

• This is not just a data-entry position; the Office Clerk is a key part of the customer experience.
• Learn the industry and communicate confidently with customers and team members.
• Solve problems and provide excellent service from the first phone call through service completion.

Skills

Customer service

Phone etiquette

De-escalation

Service knowledge

Questioning

Scheduling

Communication

Multitasking

Attention to detail

Problem solving

Data entry

Job description

Benefits:

• Health insurance
• Paid time off
• Company parties
• Competitive salary
• Opportunity for advancement
• Training & development

Benefits/Perks

• Competitive Compensation
• Great Work Environment
• Career Advancement Opportunities

Ideal Candidate – Skills & Qualifications

We are looking for a bubbly, upbeat, and personable individual who enjoys working with people and thrives in a busy office environment. This position requires someone who can communicate confidently with customers while staying organized and professional throughout the day.

The ideal candidate will have:

• Excellent customer service skills with a friendly, welcoming personality
• Strong phone etiquette and conversational skills, with the ability to comfortably guide customer conversations
• Excellent de-escalation and conflict-resolution skills when assisting upset or frustrated customers
• The ability to learn our pest control and animal-control services and clearly explain those services to customers
• The willingness and ability to learn basic information about insects, rodents, and small animals, including common behaviors, signs of activity, and the services we offer to address them
• The ability to ask appropriate questions to help determine a customer's needs and recommend the appropriate next step or service
• Strong scheduling and logistical skills, including coordinating appointments based on technician availability, service type, location, travel time, and route efficiency
• The ability to manage a high volume of incoming phone calls while remaining friendly, patient, and professional
• Strong communication skills when working with customers, technicians, management, and other office staff
• The ability to learn quickly, retain information, multitask, and stay organized
• Confidence explaining service expectations, preparation requirements, follow-up services, and basic pricing information to customers
• A dependable, detail-oriented approach with the ability to think through scheduling decisions rather than simply filling open time slots

This is not just a data-entry position. Our Office Clerk is an important part of the customer experience and helps connect our customers, technicians, and office operations. We are looking for someone who can learn the industry, communicate confidently, solve problems, and provide excellent service from the first phone call through the completion of service.