Office-Based Field Service Manager - Lead Tech Ops & Growth

Naumann Hobbs Material Handling, Inc.; Fontana (CA); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k)

PTO + holidays

Career development

Job summary

Naumann Hobbs Material Handling, Inc. in Fontana, CA is seeking a Field Service Manager to oversee service operations and lead a team of field technicians. This in-office role focuses on coordinating scheduling, customer communication, and revenue-focused service performance.

You'll manage technician workflows, review work orders, and collaborate with operations, parts, and sales to deliver top-notch service while driving branch growth and customer satisfaction.

Qualifications

• Experience in a service management, dispatch, or customer-facing coordination role.
• Ability to lead a team of technicians in a fast-paced environment.
• Excellent communication and a customer-service mindset.

Responsibilities

• Manage day-to-day operations of field service technicians, including scheduling, dispatch, and workflow coordination.
• Maintain strong customer communication and provide repair status updates to ensure high satisfaction.
• Monitor technician productivity and ensure timely, efficient completion of service jobs.
• Review work orders, approve service recommendations, and help drive revenue growth through efficient service performance.
• Maintain service records, ensure accurate documentation, and support continuous process improvements.
• Coordinate closely with operations, parts, and sales teams to optimize service delivery.
• Support hiring, onboarding, and development of technicians as the department continues to grow.]
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Skills

Service management

Dispatch coordination

Customer-facing

Leadership / team motivation

Strong communication

Diesel & heavy equipment knowledge

Job description

Naumann Hobbs Material Handling, Inc. in Fontana, CA is seeking a Field Service Manager to oversee service operations and lead a team of field technicians. This in-office role focuses on coordinating scheduling, customer communication, and revenue-focused service performance.

You'll manage technician workflows, review work orders, and collaborate with operations, parts, and sales to deliver top-notch service while driving branch growth and customer satisfaction.