Field Service Manager

Naumann Hobbs Material Handling, Inc.; Fontana (CA); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k)

PTO + holidays

Career development

Job summary

Naumann Hobbs Material Handling, Inc. in Fontana, CA is seeking a Field Service Manager to oversee service operations and lead a team of field technicians. This in-office role focuses on coordinating scheduling, customer communication, and revenue-focused service performance.

You'll manage technician workflows, review work orders, and collaborate with operations, parts, and sales to deliver top-notch service while driving branch growth and customer satisfaction.

Qualifications

• Experience in a service management, dispatch, or customer-facing coordination role.
• Ability to lead a team of technicians in a fast-paced environment.
• Excellent communication and a customer-service mindset.

Responsibilities

• Manage day-to-day operations of field service technicians, including scheduling, dispatch, and workflow coordination.
• Maintain strong customer communication and provide repair status updates to ensure high satisfaction.
• Monitor technician productivity and ensure timely, efficient completion of service jobs.
• Review work orders, approve service recommendations, and help drive revenue growth through efficient service performance.
• Maintain service records, ensure accurate documentation, and support continuous process improvements.
• Coordinate closely with operations, parts, and sales teams to optimize service delivery.
• Support hiring, onboarding, and development of technicians as the department continues to grow.]
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Skills

Service management

Dispatch coordination

Customer-facing

Leadership / team motivation

Strong communication

Diesel & heavy equipment knowledge

Job description

Location: Fontana Branch – 8575 Cherry Ave., Fontana, CA 92335

Schedule: Monday–Friday | In-Office

About The Opportunity

Naumann Hobbs Material Handling, a leader in industrial equipment solutions and fleet maintenance services, is seeking a driven and experienced Field Service Manager to oversee service operations and support a team of skilled field technicians. This role is ideal for a top-performing automotive service advisor who is ready to advance into leadership, increase their earning potential, and build a long-term career path in branch operations.

This is not a field-based role. You will work in a professional office environment at our Fontana branch—managing technician workflow, communicating with customers, driving service performance, and playing a key role in revenue growth.

What You’ll Do

• Manage day-to-day operations of field service technicians, including scheduling, dispatch, and workflow coordination
• Maintain strong customer communication and provide repair status updates to ensure high satisfaction
• Monitor technician productivity and ensure timely, efficient completion of service jobs
• Review work orders, approve service recommendations, and help drive revenue growth through efficient service performance
• Maintain service records, ensure accurate documentation, and support continuous process improvements
• Coordinate closely with operations, parts, and sales teams to optimize service delivery
• Support hiring, onboarding, and development of technicians as the department continues to grow

What We’re Looking For

• Experience in a service management, dispatch, or customer-facing service coordination role
• Strong organizational skills with the ability to manage multiple jobs and priorities simultaneously
• Excellent communication skills and a customer-service mindset
• Ability to support and motivate a team of technicians in a fast-paced environment
• Desire to step into leadership and grow into higher-level operational roles
• Technical or mechanical knowledge a plus (automotive, diesel, heavy equipment, fleet maintenance, etc.)

Why Join Naumann Hobbs

Career Advancement: Clear growth path towards Branch Manager and Regional leadership roles

Income Growth: $85k–$95k base salary (depending on experience) + monthly bonus opportunities

Work-Life Balance: Monday–Friday schedule with no weekend dealership hours

Comprehensive Benefits Package

• Medical, dental & vision insurance
• 401(k)
• 3 weeks PTO + holidays
• Long-term stability and career development in a fast-growing organization

You Should Be Proficient In

• Customer Service
• Leadership / People Management
• Service Advisor/Writer
• Diesel & Heavy Equipment Systems
• Automotive Repair & Service Systems