Field Service Manager

Deanna Nesbit & Associates; Huber Heights (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Benefits start on day one

Job summary

Deanna Nesbit & Associates in Huber Heights, OH is recruiting a Field Service Manager to lead a dedicated field service team and deliver exceptional customer care. The role emphasizes people leadership, scheduling, and ensuring service commitments are met on site.

The ideal candidate will mentor technicians, coordinate workloads, and develop strong customer relationships while learning the technical side of the business to assist with quotes and repair estimates.

Qualifications

• Experience leading, mentoring and developing employees.
• Strong scheduling and organizational abilities.
• Excellent customer-facing communication skills.
• Ability to manage multiple priorities while focusing on people and customers.

Responsibilities

• Lead, mentor, and develop a team of Field Service Technicians and Lead Technicians
• Coordinate technician schedules and help ensure customer commitments are met
• Build a culture of accountability, communication, safety, and customer service
• Serve as a primary point of contact for customers and visit customer locations as appropriate
• Work with technicians to understand customer needs and recommended repairs
• Learn the technical aspects of the business to assist with service quotes and estimates
• Recruit, interview, onboard, coach, and evaluate field service employees
• Ensure technicians have the training and resources they need to be successful
• Review service work and approve invoicing prior to billing
• Support dispatch when needed
• Ensure company service vehicles are properly maintained and operated safely
• Help manage service contracts and key customer relationships
• Partner with branch leadership to continuously improve field service operations

Job description

Deanna Nesbit & Associates is recruiting a Field Service Manager for an established client in Huber Heights, Ohio.

We're looking for a strong people leader and customer-focused service manager who can keep a field team organized, supported, accountable, and focused on great customer care.

Technical material-handling experience is NOT required. Our client has a strong, experienced technical team in place. The right leader can learn the technical side of the business, including enough product knowledge to assist with customer quotes and repair estimates.

What You'll Do

• Lead, mentor, and develop a team of Field Service Technicians and Lead Technicians
• Coordinate technician schedules and help ensure customer commitments are met
• Build a culture of accountability, communication, safety, and customer service
• Serve as a primary point of contact for customers and visit customer locations as appropriate
• Work with technicians to understand customer needs and recommended repairs
• Learn the technical aspects of the business to assist with service quotes and estimates
• Recruit, interview, onboard, coach, and evaluate field service employees
• Ensure technicians have the training and resources they need to be successful
• Review service work and approve invoicing prior to billing
• Support dispatch when needed
• Ensure company service vehicles are properly maintained and operated safely
• Help manage service contracts and key customer relationships
• Partner with branch leadership to continuously improve field service operations

What We're Looking For

• Proven experience leading, mentoring, and developing employees
• Experience managing a field service, skilled trades, mechanical, industrial, construction, transportation, equipment, or similar workforce is highly desirable
• Strong scheduling, organization, and follow-through
• Excellent customer-facing communication skills
• Ability to manage multiple priorities without losing sight of the people or the customer
• Comfortable learning technical products and terminology
• Ability to work effectively with experienced technicians and earn their trust
• Strong problem-solving and decision-making skills
• Commitment to safety and quality

Benefits begin the first day of the month following your date of hire.

This could be an excellent next step for a Service Manager, Field Service Supervisor, Operations

Manager, Service Coordinator, Shop Manager, Fleet Service Manager, or skilled-trades leader ready for greater responsibility.

You don't need to walk in knowing every piece of equipment. You do need to know how to lead people, organize service work, communicate with customers, and get things done.

Location: Huber Heights, Ohio