Office-Based CSR: Loans & Customer Care Expert

GreenStone Farm Credit Services; Charlotte (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Vacation days

Sick days

Holidays

401(k) match

Wellness subsidy

Student debt repayment

Bonus potential

Job summary

GreenStone Farm Credit Services in Charlotte, MI is seeking a dedicated Customer Service Representative to be the cornerstone of our customer-focused service. This role supports branch operations and customer relationships, working Monday–Friday from 8am to 4:30pm in the office.

You will assist with daily customer interactions, payments, loan processing support, and administrative duties, contributing to a positive customer experience and smooth branch operations.

Qualifications

• Strong customer service experience, with clear communication.
• Ability to manage multiple tasks and maintain accuracy in data entry.
• Experience supporting banking or mortgage processes is a plus.

Responsibilities

• Provide excellent internal and external customer service daily.
• Answer incoming calls, receipting payments, disbursing funds, and assist mortgage loan processing/admin tasks.
• Support loan closings, data entry, loan servicing, and branch operations.

Skills

Customer service

Communication

Attention to detail

Multitasking

Education

HS Diploma or Equivalent

Job description

GreenStone Farm Credit Services in Charlotte, MI is seeking a dedicated Customer Service Representative to be the cornerstone of our customer-focused service. This role supports branch operations and customer relationships, working Monday–Friday from 8am to 4:30pm in the office.

You will assist with daily customer interactions, payments, loan processing support, and administrative duties, contributing to a positive customer experience and smooth branch operations.