OFFICE AUTOMATION SPECIALIST II - 73005277

Florida; Tallahassee (FL); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Tuition waivers

Paid sick leave

Paid personal leave

10 paid holidays annually

Retirement savings

Vision and dental insurance

Job summary

The Florida Department of Revenue’s Child Support Program invites you to apply for an entry-level Service Desk position providing hardware, software, and network connectivity support in Tallahassee. The role follows IT Service Management (ITSM) processes, assists staff and external users to identify and resolve issues, and trains users on equipment and applications, while documenting procedures.

This role requires two years of customer service or technical support experience.

Qualifications

• Two years of customer service or technical support experience.
• Experience with computer hardware, desktop operating systems, and common software applications.
• Experience troubleshooting common technical issues such as password resets, account access, printing, or connectivity problems.

Responsibilities

• Provide Service Desk support for hardware, software, and connectivity.
• Follow ITSM incident and request management processes.
• Assist staff and external customers to identify and resolve technical issues.
• Train users on equipment and applications.
• Develop and maintain documentation for systems and users.

Skills

Customer service

Technical support

Help desk

Job description

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OFFICE AUTOMATION SPECIALIST II - 73005277

Date: Oct 23, 2026

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:886174

Agency: Department of Revenue

Working Title: OFFICE AUTOMATION SPECIALIST II - 73005277

Position Number:73005277

Salary: $36,324.24 - $40,147.80 / annually

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website .

JOB SUMMARY:

This is an entry-level position providing Service Desk technical support for hardware, software, and network connectivity issues. The incumbent will follow established policies and procedures for incident and service request management using an IT Service Management (ITSM) tool. Responsibilities include assisting Department of Revenue (DOR) staff and external customers to identify and resolve technical issues, including hardware, software, and password problems. The role also involves training users on proper use of equipment and applications, responding to inquiries, and performing service desk desktop support tasks. The incumbent must adhere to Incident Management and Request Fulfillment processes and develop and maintain documentation for systems and users.

MINIMUM REQUIREMENTS:

• Two (2) years of experience providing customer service or technical support in a help desk, service desk, call center, or IT support environment.
• Experience with computer hardware, desktop operating systems, and common software applications.
• Experience in troubleshooting common technical issues such as password resets, account access, printing, or connectivity problems.

SPECIAL NOTES:

• Job is located at CCOC-1 (2450 Shumard Oak Blvd., Tallahassee, FL) and is not eligible for telework.

SALARY: $36,324.24 - $40,147.80 / annually

BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

ARTIFICIAL INTELLIGENCE (AI) DISCLAIMER: In assessing job applicants, the Department of Revenue values authenticity, independent thought, and accuracy in applicants’ responses. Therefore, ap plicants should not use artificial intelligence (AI) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide AI generated or AI assisted responses may be disqualified from consideration.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT: If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

WORK AUTHORIZATION REQUIREMENTS: The Department of Revenue does not hire individuals who require H-1B visa sponsorship to work in the United States. Candidates who require H-1B visa sponsorship will not be considered for this position. Candidates who require participation in the STEM Optional Practical Training (STEM OPT) program must possess a qualifying STEM degree that is directly related to the duties of this position, in accordance with U.S. Citizenship and Immigration Services (USCIS) regulations.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hireor promotionunless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov .

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

Location

TALLAHASSEE, FL, US, 32399 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32317 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32307

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:0