SYSTEM PROJECT CONSULTANT - 73000421

Florida; Tallahassee (FL); On-site; USD 58,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Tuition waivers

Retirement savings

Job summary

Florida Department of Revenue seeks a qualified professional to serve as the Identity and Access Management (IAM) Service Owner within the Information Services Program in Tallahassee. The role leads IAM service design, transition, operation, and continual improvement, ensuring secure access governance and policy development across the IAM lifecycle.

The selected candidate will own service-management outcomes, track KPIs, report performance and remediation status to leadership, and guide audit

Qualifications

• The candidate must have at least two years in IAM service ownership or governance.
• Experience leading IAM service ownership, KPIs, and reporting.
• Experience participating in IAM audits or compliance reviews with ISO/IEC 20000 or NIST 800-53.
• Experience planning and implementing IAM service requests using ITIL disciplines.
• Applicant must document all three activities listed above.

Responsibilities

• Own IAM service-management outcomes and develop KPIs.
• Report service performance, risk, audit readiness, and remediation status to leadership.
• Lead IAM audit responses and develop policies and service documentation.
• Establish and improve IT service-management goals with cross-functional teams.
• Plan, design, transition, operate, and continuously improve IAM services and requests.

Skills

IAM

ITIL

Audit & compliance

Service ownership

KPIs reporting

Tools

ITSM platform

ITIL practices

Job description

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The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:885601

Agency: Department of Revenue

Working Title: SYSTEM PROJECT CONSULTANT - 73000421

Position Number:73000421

Salary: $57,666.60 - $63,736.68 / annually

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY

The Information Services Program is seeking a qualified professional to serve as the Identity and Access Management (IAM) Service Owner. This System Project Consultant position provides accountable leadership for the IAM service and helps ensure secure, reliable, measurable delivery across identity lifecycle, authentication, authorization, access governance, and privileged-access capabilities.

The selected candidate will own service-management outcomes; develop and track key performance indicators (KPIs); report service performance, risk, audit readiness, and remediation status to leadership; lead IAM audit responses; develop policies, procedures, and service documentation; establish and improve IT service-management goals; and work with technical and business teams to plan, design, transition, operate, and continually improve IAM services and service requests.

The role requires demonstrated experience applying ITIL-aligned practices to IAM service design, transition, operation, and continual improvement; aligning controls with ISO/IEC 20000 and NIST SP 800-53; and communicating complex audit, compliance, and service impacts to technical and nontechnical stakeholders.

MINIMUM REQUIREMENTS

• Two years of experience with preparation in enterprise identity and access management (IAM) service ownership or governance, IT service management, IAM audit and compliance, or closely related technical support. *
• Experience serving as a service owner, technical lead, process lead, or accountable coordinator for an enterprise IAM service or major IAM lifecycle function, including defining or tracking KPIs and reporting service performance, risk, audit readiness, or remediation status.
• Experience participating in at least one IAM-related audit or compliance-review cycle aligned with ISO/IEC 20000, NIST SP 800-53, IRS Publication 1075, or a comparable framework, including preparing evidence, responding to findings, developing corrective actions, or tracking remediation.
• Experience planning, designing, implementing, or materially improving IAM service requests or workflows in an ITSM platform using ITIL-aligned service design, transition, operation, change or problem management, or continual-improvement practices.
• Applicants must document experience performing all three activities listed above. These activities may have been performed concurrently during the same period.

SUBSTITUTIONS

• * Relevant education may substitute for the experience required in the first minimum qualification on a year-for-year basis. A documented combination of relevant education, training, certification, military experience, project work, and/or related work experience may satisfy that two-year requirement. Qualifying preparation must be directly related to enterprise IAM service ownership or governance, IT service management, IAM audit and compliance, or closely related technical support. These substitutions apply only to the first minimum qualification and do not replace any of the three additional experience requirements.

PREFERENCES

Preference may be given to applicants who demonstrate job-related knowledge, skills, or abilities in one or more of the following areas:

• CyberArk Privilege Cloud or another enterprise privileged-access management platform.
• Active Directory, Microsoft Entra ID, multifactor authentication, single sign-on, identity governance, or automated provisioning and deprovisioning.
• IAM policy, procedure, service-catalog, workflow, runbook, SLA, OLA, or service-continuity documentation.
• ISO/IEC 20000 audits, NIST SP 800-53 controls, IRS Publication 1075, or related remediation activities.
• Role-based access control, least privilege, separation of duties, access reviews, or privileged-account governance.
• Root-cause analysis, corrective-action planning, change management, problem management, or continual service improvement.

SPECIAL NOTES

• This position is located in Tallahassee, FL.

SALARY

$57,666.60 - $63,736.68

BENEFITS

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

SCREENING DISCLAIMER

Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

ARTIFICIAL INTELLIGENCE (AI) DISCLAIMER

In assessing job applicants, the Department of Revenue values authenticity, independent thought, and accuracy in applicants’ responses. Therefore, applicants should not use artificial intelligence (AI) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide AI generated or AI assisted responses may be disqualified from consideration.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT

If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL

Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS

You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

WORK AUTHORIZATION REQUIREMENTS

The Department of Revenue does not hire individuals who require H-1B visa sponsorship to work in the United States. Candidates who require H-1B visa sponsorship will not be considered for this position. Candidates who require participation in the STEM Optional Practical Training (STEM OPT) program must possess a qualifying STEM degree that is directly related to the duties of this position, in accordance with U.S. Citizenship and Immigration Services (USCIS) regulations.

REMINDER

Male candidates born on or after October 1, 1962, will not be eligible for hireor promotionunless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov .

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE

Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

LOCATION

TALLAHASSEE, FL, US, 32399 TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32307 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32317

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.