Office Associate III: Benefit Programs Clerk

Virginia-Department-of-Social-Service; Waynesboro (VA); On-site; USD 34,000 - 52,000; Full time

Job summary

The Virginia Department of Social Services is seeking an office/clerical professional to screen client applications for benefit programs and provide comprehensive support in an administrative setting.

The role involves data entry, researching information, coordinating appointments, and maintaining logs and files, with an emphasis on accuracy, confidentiality, and customer service in a public-facing environment.

Qualifications

• High school diploma with related clerical or administrative experience.
• Experience in social services or related field is preferred.
• Strong proofreading and data entry skills are essential.
• Ability to follow regulations and communicate effectively, both verbally and in writing.

Responsibilities

• Screen client applications for benefit programs.
• Assist clients with applications and perform data checks.
• Enter data and verify information in systems; maintain logs and records.
• Schedule appointments and coordinate with DSS staff responsible for programs.
• Provide information to clients and make referrals to appropriate services.

Skills

Office administration

Data entry

Communication skills

Proofreading

Education

High school diploma

Tools

SharePoint

Job description

The Virginia Department of Social Services is seeking an office/clerical professional to screen client applications for benefit programs and provide comprehensive support in an administrative setting.

The role involves data entry, researching information, coordinating appointments, and maintaining logs and files, with an emphasis on accuracy, confidentiality, and customer service in a public-facing environment.