Office Associate II - Property Tax Division

State of Maine; Augusta (ME); On-site; Full time

Job summary

The State of Maine is seeking an Office Associate II for the Property Tax Division, responsible for providing comprehensive office and administrative support. The role requires knowledge of office processes, decision-making, and effective communication skills. Benefits include health insurance, paid leave, and a retirement plan. This position offers opportunities for growth and values diverse backgrounds.

Benefits

Paid holidays

Sick leave

Vacation leave

Health Insurance

Dental Insurance

Retirement Plan

Qualifications

• Competency in modern office practices and complex support tasks.
• Independent decision-making aligned with Office Assistant qualifications.

Responsibilities

• Provides office and administrative support to the agency.
• Creates and formats correspondence and informational materials.
• Monitors contracts, manages fee collection, and provides technical assistance.

Skills

Effective communication

Problem-solving

Judgment

Leadership

Education

Experience in modern office practices

Tools

Office software

Job description

Maine Revenue Services

Property Tax Division

Office Associate II

Opening Date: May 14, 2025

Closing Date: May 29, 2025

Job Class Code: 6542
Grade: 18
Salary: $17.70– $25.47*/Hourly (*Includes 2.25% recruitment and retention stipend) Position Number: 016300681

DESCRIPTION

This classification in the Office & Administrative Support Job Family provides office and administrative support to an agency, program, or operational unit. It requires operation of office equipment and knowledge of office processes and diverse clerical functions. This position is in the Property Tax Division of Maine Revenue Services. The role involves contributing to operational, production, and processing needs. It entails complex, varied office support tasks requiring a solid knowledge of modern office practices and equipment. Responsibilities include independent decision-making on processes, information processing, and actions following standard procedures.

REPRESENTATIVE TASKS

• Complies with State policies, including security protocols and confidentiality policies for agency information.
• Creates and uses varied correspondence formats and composes business correspondence.
• Produces informational materials such as maps, charts, and graphs, involving drafting, formatting, illustrating, and manipulating text and graphics.
• Develops and uses computerized formats and graphics for forms, pamphlets, and maps.
• Updates web pages using established content and modern office software.
• Examines documents, determines facts, detects errors, and takes appropriate action.
• Performs secretarial duties like scheduling, appointments, travel arrangements, and document review.
• Coordinates and presents workshops, training, and orientation sessions.
• Writes periodic reports and administers/examines applicable tests.
• Monitors contracts/licenses, manages fee collection, reconciliation, and deposits.
• Answers calls and emails, determines customer needs, and provides technical assistance.
• Interprets rules, regulations, policies, and procedures for routine cases.
• Develops standard work procedures within guidelines.
• May provide leadership for a work team, including scheduling, instructing, and reviewing work.

KNOWLEDGES, SKILLS, AND ABILITIES REQUIRED

• Knowledge of graphics, illustration, and publication principles and equipment.
• Knowledge of internet-based information distribution.
• Skills in creating correspondence, reports, and graphics.
• Ability to perform secretarial duties, administer exams, reconcile funds, and interpret regulations.
• Ability to create graphics, update web content, and coordinate training sessions.
• Effective communication, problem-solving, judgment, and leadership skills.

Positions in this classification assume all the characteristics and KSA’s of Office Assistant I, II, and Office Associate I.

MINIMUM QUALIFICATIONS

Experience demonstrating competency in modern office practices, complex support tasks, and independent decision-making, aligned with Office Assistant I, II, and Office Associate I qualifications.

Benefits of working for the State of Maine:

• Work-Life Fit: Paid holidays, sick leave, vacation leave, and personal leave.
• Health Insurance: State pays 85%-95% of premiums.
• Dental Insurance: State pays 100% of premiums.
• Retirement Plan: State contributes 13.29% of pay to MainePERS.

State employees enjoy comprehensive benefits and wellness programs. Benefits vary by collective bargaining agreements and are prorated for less than full-time work.

We aim to create a workplace for learning, growth, and skill refinement. We value diverse backgrounds and experiences. Reasonable accommodations are provided for qualified individuals with disabilities.

We encourage applicants from all backgrounds to apply, emphasizing that meeting every listed qualification is not a prerequisite for success in this role.