Customer Representative Associate II - Anticipated Vacancy

State of Maine; Augusta (ME); Hybrid; Full time

Job summary

The Maine Department of Labor is seeking a Customer Representative to assist employers with compliance and reporting requirements. This role offers a hybrid work schedule and involves data management and exceptional customer service. Ideal candidates will have strong attention to detail and problem-solving skills, contributing positively to the community.

Benefits

Paid holidays

Sick leave

Vacation leave

Personal leave

Health insurance covering 85-95% of premiums

Dental insurance paid 100% by the state

Retirement contributions to MainePERS

Qualifications

• Experience in office/support work demonstrating knowledge of customer service principles.
• Ability to make independent decisions per standard procedures.

Responsibilities

• Assist employers with reporting, eligibility, and compliance requirements.
• Manage account maintenance, data entry, and processing mail.
• File and update documents and financial transactions.

Skills

Attention to Detail

Organization Skills

Problem Solving

Good Judgement

Communication

Patience

Education

Customer Service Principles

Job description

Department of Labor - Bureau of Unemployment/Tax

Job Class Code: 6598
Grade: 13/Administrative
Salary: $17.30-$24.91/Hour
Location: Augusta

Opening Date: May 12, 2025

Closing Date: May 27, 2025

Are you a detail-oriented problem-solver with a passion for customer service?

The Maine Department of Labor, Unemployment Tax Division, is looking for a Customer Representative to support employers and payroll companies with reporting, eligibility, and compliance requirements. This role requires strong attention to detail as you'll be handling payments, data entry, and document management. You'll use your customer service skills to provide exceptional communication via phone and online support. Enjoy the flexibility of a hybrid remote/in-office work schedule while making a meaningful impact in your community!

Primary responsibilities include:

• Assist employers and payroll companies with reporting, eligibility, and compliance requirements via phone and online portal.
• Manage account maintenance, data entry, processing mail, posting payments, and entering quarterly reports and corrections.
• File and update documents and financial transactions, including bankruptcies, foreclosures, securities, and liens.

Skills or knowledge required:

• Attention to Detail - verifying, coding, computing, and reconciling data.
• Organization Skills - tracking documents for follow-up.
• Physical ability to lift and handle mail may be required.
• Problem Solving - effectively resolving issues.
• Good Judgement - assessing situations and making decisions.
• Communication - assisting employers over the phone and in writing.
• Patience - helping frustrated customers and providers.

Minimum qualifications:

Experience in office/support work demonstrating knowledge of customer service principles and the ability to make independent decisions per standard procedures.

Positions assume qualifications of: Customer Representative Assistant I, II and Customer Representative Associate I.

Preference given to:

Applicants with Customer Service Experience.

Contact information:

Questions? Contact Samuel Denson at [e-mail]

Application instructions:

Apply online, upload cover letter, resume, transcripts, and certifications. Ensure your resume details experience with dates, responsibilities, and whether full-time or part-time.

For paper applications, download here: https://www.maine.gov/bhr/state-jobs/application-process, or contact 207-623-6700. Submit applications before the deadline to the Security & Employment Service Center, 45 Commerce Drive, Augusta, ME 04330, or fax to 207-287-2018, including the job title.

Benefits:

• Paid holidays, sick leave, vacation leave, and personal leave.
• Health insurance covering 85-95% of premiums.
• Dental insurance paid 100% by the state.
• Retirement contributions to MainePERS.

State benefits vary by collective bargaining agreements and are prorated for less than full-time roles.

We promote a workplace of learning, growth, and inclusion. Maine State Government is an Equal Opportunity employer, committed to diversity and inclusion, providing accommodations for applicants with disabilities.

If you're considering applying, we encourage you to do so regardless of whether you meet every qualification. Your unique experiences and passion are valuable.