Office Associate - Ashley McKnight

Levin Furniture & Mattress; Pittsburgh (Allegheny County); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Increased Pay Rates

Paid Training

Growth Opportunities

Medical, Dental, Vision, Life & DI

401K and PTO

Employee Discount

Friendly environment

Showroom with Top Brands

Job summary

Ashley Homestore in Pittsburgh, PA is hiring an Office Associate. Walk-In or apply online NOW! We are located at 7215 McKnight Rd, Pittsburgh PA 15237.

This full-time role involves entering sales and order data, verifying information, processing payments, and providing excellent customer service. Immediate start with a path to growth and a comprehensive benefits package is offered.

Qualifications

• High school diploma or equivalent.
• Clerical experience preferred.
• Strong verbal and written communication.
• Ability to manage paperwork accurately.
• Proficient in Microsoft Office.
• Familiar with Storis and RingCentral systems.

Responsibilities

• Enter sales and order data into the Storis system accurately.
• Verify order information; correct discrepancies.
• Process cash balances, deliveries, orders, and account balances per guidelines.
• Provide customer service by handling high-volume calls and inquiries.
• Respond to inquiries via phone, web, chat, mail, or fax.
• Maintain organized files to maximize productivity.
• Support store staff with clerical tasks.
• Other duties as assigned.

Skills

Verbal communication

Written communication

Reading comprehension

Numerical reasoning

Documentation

MS Office

Organizational skills

Customer service

Storis

RingCentral

Package AI

Education

High school diploma

Tools

Storis

RingCentral

Package AI

Intranet systems

Job description

Ashley Homestore is Hiring an Office Associate in Pittsburgh, PA!

Walk-In & fill out an Application Form or Apply Online NOW!

We are located at 7215 McKnight Rd, Pittsburgh PA 15237.

We’re a family-owned company with a history of caring for our employees, customers, and community! Join the Ashley Homestore Team Today - Working Here Feels Like Home!

Hiring Immediately! $16.25/hr.

Ashley Homestore Compensation And Benefits Program Offers

• Increased Pay Rates - Earn more at Levin
• Paid Training - A Blended Training Approach
• Growth Opportunities – Levin’s loves to promote from within
• Great Benefits – Medical, Dental, Vision, Life & Disability Insurance, 401K, and PTO
• Generous Employee Discount
• Friendly, Supportive Work Environment
• Beautiful Showroom with Top Brands & Trends

Office Associate Job Description/Duties

• Accurately enters information regarding sales transactions and order information into Storis system.
• Verifies all information related to orders is accurate; identifies and corrects discrepancies.
• Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales & service orders, account balances in compliance with corporate guidelines.
• Provides customer service support by answering a high volume of inbound calls, managing counter inquiries, processing payments, solving customer complaints/questions.
• Answers, investigates and/or initiates actions on customer inquiries efficiently, using all customer access channels (phone, web, chat, mail, fax, etc.)
• Consistently meets or exceeds performance standards for service quality, accuracy and volume.
• Completes and processes credit applications, payments and financing paperwork.
• Verifies all paperwork for order processing is accurate.
• Communicates with internal and external personnel in a professional and timely manner.
• Maintains accurate files and processes in order to maximize productivity.
• Performs clerical support for store staff as needed.
• Other duties as assigned.

Required Skills And Abilities

• Excellent verbal and written communication, and listening skills.
• Basic reading and comprehension skills.
• Basic numerical reasoning skills.
• Ability to complete paperwork in an accurate, neat and efficient manner.
• Demonstrated knowledge of software, including Microsoft Office.
• Excellent organizational skills.
• Outstanding customer service skills.
• Knowledge and demonstrated ability to utilize Storis, Ring Central Phone System, Package AI Routing Software and Company Intranet systems preferred.

Education And Experience

• High school diploma or equivalent combination of education and experience.
• Previous clerical experience preferred

Physical Demands

• Ability to sit, stand, bend, stoop, and reach regularly.
• Ability to remain in a stationary position for an extended period.
• Ability to communicate effectively with customers and co-workers.
• Ability to operate relevant equipment and observe details to complete assigned responsibilities.

In order to provide equal employment and achievement opportunities to all individuals, employment decisions at Levin Furniture will be based on merit, qualifications, and abilities. Levin Furniture does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.