Office Associate

Levin Furniture & Mattress; McMurray (PA); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Increased pay rates

Paid training

Growth opportunities

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401K

PTO

Employee discount

Showroom environment

Job summary

Levin Furniture & Mattress in McMurray, PA is hiring an Office Associate to handle sales orders, customer inquiries, and clerical tasks in a fast-paced showroom environment.

You will enter transactions in the Storis system, verify information for accuracy, and support store operations while delivering friendly customer service and maintaining organized records.

Qualifications

• High school diploma or equivalent combination of education and experience.
• Excellent verbal and written communication and listening skills.
• Basic reading, comprehension and numerical reasoning.
• Experience with Microsoft Office.
• Knowledge of Storis, Ring Central, Package AI Routing Software and intranet systems preferred.

Responsibilities

• Enter sales transactions and orders into the Storis system.
• Verify order information accuracy and correct discrepancies.
• Process paperwork for cash balances, deliveries, and financing.
• Provide customer service via calls, counter inquiries, payments, and complaints.
• Respond to inquiries by phone, web, chat, mail, or fax.
• Meet or exceed performance standards for quality and volume.
• Process credit applications and financing paperwork.
• Maintain accurate files and clerical support for store staff.

Skills

Verbal communication

Written communication

Listening

Numerical reasoning

Attention to detail

Microsoft Office

Organizational skills

Customer service

Education

High school diploma or equivalent

Tools

Storis

Ring Central

Package AI

Intranet systems

Job description

Office Associate – McMurray, PA

Levin Furniture & Mattress is hiring an Office Associate in McMurray, PA.

Hiring immediately. Pay: $16.00 per hour.

Compensation and Benefits

• Increased Pay Rates – Earn more at Levin
• Paid Training – Blended Training Approach
• Growth Opportunities – Levin promotes from within
• Medical, Dental, Vision, Life & Disability Insurance, 401K, and PTO
• Generous Employee Discount
• Beautiful Showroom with Top Brands & Trends

Responsibilities

• Accurately enter sales transactions and order information into Storis system
• Verify all information related to orders is accurate; identify and correct discrepancies
• Complete all documentation accurately and efficiently and process information regarding cash balances, deliveries, sales & service orders, account balances in compliance with corporate guidelines
• Provide customer service support by answering high volume inbound calls, managing counter inquiries, processing payments, and solving customer complaints/questions
• Respond to customer inquiries via phone, web, chat, mail, fax, etc.
• Consistently meet or exceed performance standards for service quality, accuracy and volume
• Complete and process credit applications, payments and financing paperwork
• Verify all paperwork for order processing is accurate
• Communicate with internal and external personnel professionally and timely
• Maintain accurate files and processes to maximize productivity
• Perform clerical support for store staff as needed
• Other duties as assigned

Required Skills and Abilities

• Excellent verbal and written communication and listening skills
• Basic reading and comprehension skills
• Basic numerical reasoning skills
• Ability to complete paperwork accurately, neatly and efficiently
• Demonstrated knowledge of software including Microsoft Office
• Excellent organizational skills
• Knowledge and demonstrated ability to utilize Storis, Ring Central Phone System, Package AI Routing Software, and Company Intranet systems preferred

Education and Experience

• High school diploma or equivalent combination of education and experience
• Previous clerical experience preferred

Physical Demands

• Ability to sit, stand, bend, stoop, and reach regularly
• Ability to remain stationary for extended periods
• Ability to communicate effectively with customers and co‑workers
• Ability to operate relevant equipment and observe details to complete assigned responsibilities

Equal Employment Opportunity Statement: Levin Furniture does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.