Office Associate

Wismettac Asian Foods, Inc; Las Vegas, Northern (NV, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Wismettac Asian Foods, Inc. is seeking an Office Associate to support branch operations with administrative duties including data entry, customer records, mail handling, and reception tasks.

The role emphasizes delivering excellent customer service to clients and coordinating with sales and warehouse teams. The position requires entry-level experience, strong communication skills, and the ability to follow SOPs.

Qualifications

• Entry-level office position providing general administrative support.
• Duties include data entry, maintaining customer records and filing.
• Requires effective communication and ability to follow SOPs.

Responsibilities

• Process Sales Orders and/or Purchase Orders using Oracle.
• Review orders to ensure proper processing.
• Handle customer inquiries and AR questions.
• Process checks and cash from customers.
• Prepare vendor payment orders.
• Check inventory for requested merchandise.
• File documents according to SOPs.
• Support office staff, sales and warehouse.
• Organize delivery and receiving docs and logs.
• Receive and relay calls and messages.
• Provide excellent service to customers and suppliers.
• Assist with quarterly physical inventory (PI).
• Follow SOPs and locate necessary SOPs when needed.
• Reception duties: greet visitors, accept deliveries.
• Perform other related duties.
• Japanese or Korean bilingual required.

Skills

Data entry

Customer service

Communication

Organizational skills

Japanese or Korean

Tools

Oracle

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Monday to Friday 8:00 AM to 5:00 PM

Office Associate 1 contributes to the efficient operation of a branch office and will be responsible for ensuring it by providing administrative support. The job performs a range of general and specific office/clerical tasks including but not limited to entering data, maintaining customer records, sorting and distributing incoming/outgoing mail, answering phones, and filing. This position is entry-level and works under general supervision. Because this role provides general office support, duties vary from day to day. The core of the job is ensuring that offices run efficiently and can provide excellent service to clients and customers.

• Ensure that each employee, customer, clients, and vendor receive outstanding customer service by providing a friendly environment which includes greeting and assisting everyone by maintaining outstanding product knowledge and all other components of customer service related to the office operation.
• Process Sales Orders and/or Purchase Orders using Oracle.
• Review sales or purchase orders and ensure that orders are processed through the order processing system without issues.
• Use the customer inquiry function for accounts receivable (A/R) questions and reply to customers or sales reps.
• Process checks and cash received from customers.
• Prepare payment orders for invoices from vendors and suppliers.
• Check inventory to determine the availability of requested merchandise.
• File documents according to company standard operation procedure (SOP) and able to retrieve it upon sales or customers' request.
• Supports office staff, sales, and warehouse and acts as an assistant on various tasks.
• Organize delivery and receiving related documents and maintain logs.
• Have effective communication with sales associates, warehouse, and office personnel.
• Receive calls, takes and relay messages, and respond to requests for information: Provide information to direct the caller to the appropriate individual.
• Provide excellent service to customers and suppliers by communicating to expedite the resolution of problems/complaints with Corporate Finance whenever necessary.
• Assist with the quarterly physical inventory (PI) which may be conducted during weekends.
• Understand PI processes and be able to enter data without errors.
• Understand and follow company SOPs and know how to find necessary SOPs when needed.
• Reception duties include greeting and announcing visitors, accepting deliveries, etc.
• Perform other related duties as required.
• Japanese or Korean bilingual required.

Knowledge, Skills and Ability:

• Organize and prioritize numerous tasks and complete them under various time constraints.
• Require computer skills, including proficiency with Microsoft word, excel, PowerPoint, and Outlook software, as well as other general office skills;
• Knowledge of general office operation.
• Data entry keyboarding skills without error at a moderate rate of speed.
  
• Effective communication skills internally and externally via phone, email, and in person.
• Ability to speak clearly, concisely, and effectively.
• Ability to listen to, and understand, information and ideas as presented verbally.
• Ability to assemble, sort, and file documents.
• Ability to organize and prioritize tasks to meet cut-offs.
• Ability to speak, write and read English.