Office Administrator

United Scrap Metal, Inc.; Richmond (VA); On-site; USD 36,000 - 54,000; Full time

Job summary

United Scrap Metal, Inc. is seeking an Office Administrator/Customer Excellence Support to provide administrative support and top‑tier customer service for internal and external clients.

The role requires in‑office presence five days a week, 8am to 5pm, handling calls, mail, data entry, and collaboration with the Sales and Operations teams to support daily goals. You will maintain confidentiality, organize documents, use MS Office, and help the team with customer payables, reports, and timely

Qualifications

• Must have a High School Diploma.
• Bilingual English/Spanish required.
• Proficient with MS Office (Outlook, Excel, Word).
• Ability to work in a fast-paced environment and manage multiple priorities.
• Excellent written and verbal communication skills.
• Highly organized and detail oriented.
• Experience with Shared Logic preferred.
• Candidate must pass pre-employment physical, background and credit check.

Responsibilities

• Answer and transfer calls on a multi-line phone system.
• Accept deliveries, sort mail, and maintain phone lists.
• Provides administrative support to the Sales Team and Operations Department.
• Supports ongoing continuous improvement while developing knowledge of our customer and supplier base.
• Demonstrates timely execution of accurate customer data input and reports.
• Performs customer account setup / database maintenance.

Skills

Bilingual English/Spanish

Data entry

Excellent written and verbal коммуника

Education

High School Diploma

Tools

MS Office (Outlook, Excel, Word)

Shared Logic

Job description

The Office Administrator/ Customer Excellence Support- provides administrative support and customer service to both internal and external customers. The Customer Excellence Support; supports executing timely customer related requests and a continuous support of the Sales and Operations Team goals.

Summary of Responsibilities:

• Required to be in the office five days a week 8am to 5pm

Is punctual and arrives at work on time (8am)

Answers and transfer calls on a multi-line phone system

• Accepts deliveries, sorts mail, and maintains phone lists
• Handles sensitive and/or confidential documents and information
• Communicates with the manager and customers on job or deadline issues
• Establishes a positive image to both internal and external customers while delivering superior customer service
• Provides administrative support to the Sales Team and Operations Department
• Supports ongoing continuous improvement while developing knowledge of our customer and supplier base
• Professionally handles and efficiently routes incoming calls and walk in customers
• Assists with customer requests and serves as a resource
• Provides internal support to sales team and operations teams
• Facilitates the execution of timely customer payables and monthly closes
• Prints other USM location breakdowns
• Demonstrates timely execution of accurate customer data input and reports
• Operates with integrity and confidentiality while upholding ethical standards of the organization
• Develops accounting-based solutions while implementing new systems, procedures, and internal programs
• Sends requested information to customers using established templates
• Organizes/Files monthly customer breakdowns and forwards them to the Recycling Consultant
• Organizes monthly payables and forwards them to the Accounting Department
• Performs customer account setup / database maintenance
• Expedites customer load breakdown to provide timely information or payment
• Executes material breakdown & customer pricing input
• Must demonstrate competency in all aspects of the job and company objectives
• Demonstrate understanding of company policies, rules and training
• Other duties as assigned

Desired Characteristics:

• Bilingual (English and Spanish)
• High School Diploma and previous similar position and/or industry experience
• Standard MS Office software usage (Outlook, Excel, Word)
• Ability to work in a fast-paced environment, managing multiple priorities
• Ability to perform accurate data entry
• Excellent written and verbal communication skills
• Highly organized
• Experience with industry software preferred, especially knowledge of Shared Logic
• Candidate must pass a pre-employment physical, background and credit check.
• Able to fulfill flexible scheduling requirements as determined by the manager and / or business needs of the operation

Minimum Safety Training Requirements:

• Basic on-the-job training that satisfies the Primary Objectives of the specific position (as noted above)