Office Assistant/Service Scheduler

Rainsoftcarolinas; Wilmington (NC); On-site; USD 17,908 - 20,664; Full time

Benefits offered by this job

Growth & Stability

Positive Culture

Career Advancement

Job summary

Moore Water & Air, Inc. in Wilmington, NC, is seeking a highly organized Service Scheduler / Office Assistant to support customer satisfaction and operational success. The ideal candidate will have strong multitasking skills and a proactive attitude.

This full-time position involves greeting clients, scheduling appointments, managing inquiries, and providing administrative support. Join a positive team culture and make an impact in a growing company!

Qualifications

• Previous experience in an office or customer service role is a plus.
• Must be comfortable using office technology and software.

Responsibilities

• Greet clients, answer calls, take messages, and direct inquiries.
• Schedule, confirm, and update service appointments.
• Manage customer inquiries and follow up on service requests.
• Maintain organized office files, records, and documentation.
• Handle outgoing mail, manage documents, and perform accurate data entry.
• Use company scripts to respond to customers.
• Assist with cross-functional tasks with the team.
• Prioritize and manage multiple responsibilities in a fast-paced setting.

Skills

Strong organizational and multitasking skills

Excellent written and verbal communication

Detail-oriented with a proactive attitude

Dependable and self-motivated

Comfortable using office technology and software

Team player

Job description

Pay: $13.00 - $15.00 per hour

Job description: Join Our Team: Service Scheduler / Office Assistant

Moore Water & Air, Inc.

Are you highly organized, dependable, and passionate about providing exceptional customer service? Moore Water & Air, Inc. is looking for a motivated Service Scheduler / Office Assistant to join our growing team!

This is a fantastic opportunity to become a key part of a dynamic, forward‑thinking company that offers long‑term stability, career advancement, and a supportive work environment.

What You'll Do:

Key Responsibilities:

• Front Office Support – Greet clients, answer calls, take messages, and direct inquiries to the appropriate team members.
• Appointment Scheduling – Efficiently schedule, confirm, and update service appointments.
• Customer Service – Manage customer inquiries, follow up on service requests, and ensure a high level of satisfaction.
• Administrative Support – Maintain organized office files, records, and documentation.
• Mail & Data Entry – Handle outgoing mail, manage office documents, and perform accurate data entry.
• Process Adherence – Use company scripts and protocols to respond to customers and handle objections professionally.
• Team Collaboration – Assist with cross‑functional tasks and contribute to a positive team environment.
• Task Management – Prioritize and manage multiple responsibilities in a fast‑paced setting.

What We’re Looking For:

• Strong organizational and multitasking skills
• Excellent written and verbal communication
• Detail‑oriented with a proactive attitude
• Dependable and self‑motivated
• Comfortable using office technology and software
• A team player who can also work independently
• Previous experience in an office or customer service role is a plus

Why Work With Us?

• Growth & Stability – Be part of a successful, expanding company that values its people.
• Make an Impact – Your role directly supports customer satisfaction and operational success.
• Positive Culture – Join a motivated, professional, and friendly team that works hard and supports each other.

Ready to take the next step in your career?

Apply today and become an essential part of the Moore Water & Air, Inc. team!

Job Type: Full‑time

Experience:

• Office: 1 year (Preferred)

Ability to Commute:

• Wilmington, NC 28405 (Required)

Work Location: In person