Office Assistant/Receptionist

Shopko Optical; Monroe (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Office Assistant/Receptionist to join their Optical center team. In this role, you will provide essential support by greeting patients, managing appointments, and ensuring smooth operations within the office. Your organizational skills and attention to detail will be key as you handle customer interactions and assist with billing processes. This position offers a dynamic work environment where you can make a real difference in patient care while developing your professional skills. If you thrive in a fast-paced setting and have a passion for customer service, this opportunity is perfect for you.

Qualifications

• High school diploma or equivalent required.
• Previous office experience preferred with strong organizational skills.

Responsibilities

• Greet patients and customers, manage appointments and files.
• Process transactions and medical billing information.

Skills

Customer Service

Organizational Skills

Attention to Detail

Interpersonal Skills

Basic Computer Skills

Education

High School Diploma

Tools

Optical Equipment

Point of Sale Systems

Office Equipment

Job description

Join to apply for the Office Assistant/Receptionist role at Shopko Optical.

Position Summary
Provide support to the Optical center team. Greet patients as they enter the center, answer the telephone, book appointments, manage patient files, and support all other aspects that do not influence a patient’s vision.

Duties and Responsibilities

• Customer Service
• Greet patients and customers
• Answer the telephone in a professional manner
• Book appointments accurately
• Other duties as assigned

• Operational Standards
• Confirm appointments
• Process transactions in the optical billing and point of sale systems
• Process medical billing information
• Organize and file patient and customer records

Minimum Knowledge, Experience & Skills Requirements

• High School Diploma or equivalent
• Previous office experience preferred
• Basic computer skills
• Able to handle multiple customer interactions/phone calls simultaneously
• Excellent organizational skills
• Attention to detail and follow through
• Interpersonal relationship skills

Essential Functions & Work Requirements

• Effective communication at all organizational levels
• High school graduate reading and writing proficiency
• Ability to sit or stand for extended periods
• Operate office equipment (computer, telephone, fax, copier)
• Lift 10-20 pounds
• Good vision (Near, Distance, Color, Depth Perception)
• Manual dexterity and hand/arm steadiness
• Operate optical equipment and tools
• Work flexible hours, including evenings, nights, weekends
• Travel independently as needed

These statements describe the general nature of the work and are not exhaustive of all responsibilities.