Office Assistant/Receptionist

Shopko Optical; Fort Atkinson (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking an Office Assistant/Receptionist to provide essential support to the Optical center team. This role involves greeting patients, managing appointments, and ensuring smooth operations at the front desk. The ideal candidate will possess strong organizational and communication skills, enabling them to handle multiple tasks efficiently. With a focus on customer service, this position offers a dynamic work environment where your contributions will directly impact patient care. Join a team that values its members and provides opportunities for growth and recognition.

Benefits

Competitive Wages

401K with Match

Vacation Pay/Personal Day

Volunteer Time Off

Sick Pay for Hourly Teammates

Health & Wellbeing Benefits

Voluntary/Cafeteria Offerings

Employee Assistance Program

On the Job Training & Certification

Teammate Recognition Program

Qualifications

• Previous experience in an office is preferred.
• Ability to handle multiple customer interactions.

Responsibilities

• Greet patients and customers professionally.
• Book appointments and manage patient files.
• Process transactions in billing and point of sale systems.

Skills

Customer Service

Organizational Skills

Basic Computer Skills

Communication Skills

Interpersonal Skills

Education

High School Diploma or equivalent

Tools

Optical Equipment

Office Equipment

Job description

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Position Summary
Provide support to the Optical center team. Greet patients as they enter the center, answer the telephone, book appointments, manage patient files, and support all other aspects that do not influence a patient’s vision.

Taking Care of our Teams who Take Care of our Patients

• Competitive Wages
• 401K with Match
• Vacation Pay/Personal Day
• Volunteer Time Off
• Sick Pay for Hourly Teammates
• Health & Wellbeing Benefits
• Voluntary/Cafeteria Offerings
• Employee Assistance Program
• On the Job Training & Certification
• Teammate Recognition Program

Duties And Responsibilities

CUSTOMER SERVICE

• Greet patients and customers
• Answer the telephone in a professional manner
• Book appointments accurately
• Other duties as assigned

OPERATIONAL STANDARDS

• Confirm appointments
• Process transactions in the optical billing and point of sale systems
• Process medical billing information
• Organize and file patient and customer records

Minimum Knowledge, Experience & Skills Requirements

• High School Diploma or equivalent
• Previous experience in an office is preferred
• Basic computer skills
• Able to handle multiple customer interactions/phone calls at a time
• Excellent organizational skills
• Able to work cross-functionally with excellent attention to detail and follow through
• Solid interpersonal relationship skills

Essential Functions & Work Requirements

• Effective communication at all organizational levels through written and verbal means
• Ability to read and write at a high school graduate level
• Able to sit or stand for extended periods
• Operate office equipment (computer, telephone, fax, copier, etc.)
• Lift 10 to 20 pounds
• Visual capabilities: Near, Distance, Color, Depth Perception
• Manual dexterity and hand/arm steadiness
• Operate optical equipment and tools
• Work flexible hours including evenings, nights, weekends
• Travel independently as needed

Note: These statements describe general work expectations and are not exhaustive.