Office Assistant/Receptionist

Hosoi Garden Mortuary; Honolulu (HI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Free covered parking

Job summary

A local funeral service provider in Honolulu is looking for a dependable Office Assistant / Receptionist. This position is key in daily operations, providing exceptional customer service and administrative support. The ideal candidate will have strong communication skills, proficiency in Microsoft Office, and experience in a customer-facing role. Key responsibilities include managing visitor interactions, handling phone calls, scheduling, and more. A comprehensive benefits package is available, including health insurance and paid time off.

Qualifications

• Minimum 6 months of customer service or office experience.
• 10-key by touch experience preferred.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Ability to multitask, prioritize, and work with minimal supervision.
• Professional demeanor and sensitivity to a funeral service environment.
• 10-key by touch experience preferred.
• MAS90 and Microsoft Access experience helpful.

Responsibilities

• Greet and assist visitors in a professional and compassionate manner.
• Answer and route calls using a multi-line phone system.
• Receive customer payments and process credit card transactions.
• Maintain appointment schedules and support the Sales team.
• Handle incoming and outgoing mail and correspondence.
• Create and organize contract folders and office records.
• Perform data entry, proofreading, and document collection
• Replenish and maintain sales, administrative, and office forms
• Maintain inventory of office and breakroom supplies
• Prepare daily refreshments and ensure shared areas are orderly
• Provide backup support to the Office Coordinator as needed
• Assist with special projects and general administrative tasks

Skills

Strong verbal and written communication skills

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Proficiency in Microsoft Outlook

Ability to multitask

Customer service experience

Education

High school diploma or equivalent

Tools

Microsoft Access

MAS90

Outlook

MAS90

Microsoft Access

Job description

Job Summary

We are seeking a dependable and professional Office Assistant / Receptionist to serve as the first point of contact for our Life Plan office. This role plays a vital part in daily office operations by providing excellent customer service, administrative support, and assistance to the Sales and Administrative teams. Sensitivity, discretion, and attention to detail are essential.

Responsibilities

• Greet and assist visitors in a professional and compassionate manner
• Answer and route calls using a multi-line phone system
• Receive customer payments and process credit card transactions
• Maintain appointment schedules and support the Sales team
• Handle incoming and outgoing mail and correspondence
• Create and organize contract folders and office records
• Perform data entry, proofreading, and document collection
• Replenish and maintain sales, administrative, and office forms
• Maintain inventory of office and breakroom supplies
• Prepare daily refreshments and ensure shared areas are orderly
• Provide backup support to the Office Coordinator as needed
• Assist with special projects and general administrative tasks

Qualifications

• High school diploma or equivalent
• Minimum 6 months of customer service or office experience
• Strong verbal and written communication skills
• Proficiency in Microsoft Word, Excel, and Outlook
• Ability to multitask, prioritize, and work with minimal supervision
• Professional demeanor and sensitivity to a funeral service environment
• 10-key by touch experience preferred
• MAS90 and Microsoft Access experience helpful

Work Environment & Physical Requirements

• Office-based professional setting
• Regular sitting, talking, and computer use
• Occasional standing, walking, bending, and lifting (up to 40 lbs.)
• Moderate noise level

Benefits

We offer a comprehensive benefits package including health insurance, retirement plans, paid time off plus holidays, and free covered parking.

To Apply

Interested candidates are encouraged to submit application, cover letter, and resume through our employment portal: https://hosoi-mortuary.hrmdirect.com/employment/job-openings.php?search=true&