Funeral Home Administrative Assistant

Foundation Partners Group; Eugene (OR); On-site; USD 40,000 - 55,000; Full time

Job summary

Foundation Partners Group is seeking an Administrative Assistant to provide administrative and clerical support to managers, team members, and client families, including answering calls, scheduling, and data entry.

This role requires attention to detail, strong writing and communication skills, and proficiency in Microsoft Office. Funeral industry experience is a plus; you will work in a small office and collaborate with staff to ensure timely completion of tasks.

Qualifications

• High school diploma or equivalent is required.
• Minimum three years of work experience in a small business office environment; funeral industry experience is a plus.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to learn multiple computer software systems and office equipment.
• High attention to detail and accuracy with excellent follow-up skills.
• Ability to establish and maintain effective internal and external work processes.

Responsibilities

• Answer phones and greet families with professional etiquette.
• Schedule appointments and coordinate calendars.
• Prepare and proof correspondence and data-entry tasks.
• Monitor accounts, deposits, and receivables.
• Ensure cremation permits, death certificates, and related documentation are filed.
• Maintain a neat, presentable office area and manage supplies.

Skills

Microsoft Office

Communication

Data entry

Attention to detail

Scheduling

Phone etiquette

Teamwork

Education

High school diploma or equivalent

Tools

CRM software

Scheduling software

Job description

As an Administrative Assistant, you will provide administrative and clerical support to managers, team members, and client families, including answering phone calls, scheduling, creating and proofing correspondence, and data entry.

What You Will Do

• Compassion & Empathy: Answer phones and field questions with appropriate phone etiquette, greet and interact with families, and handle inquiries and direct them accordingly.
• Technology Competent: Familiar with Microsoft Office Suite, company software programs, email, social media, text, online portals, live webinars, and updating the funeral home website as needed.
• Clear Communicator: Strong communication and grammatical skills, with the ability to proof work.
• Meticulous Attention: Monitor accounts and financials related to receipt books, deposit policies, and receivables. Close accounts when appropriate and complete product inventory.
• Follow-through: Ensure all funeral service delivery items, such as cremation permitting, death certificate filing, and other documentation, are carried out professionally and promptly.
• Preparation Excellence: Maintain neat and presentable office area and office equipment as necessary, take responsibility for inventory, and reorder office supplies as needed.
• Active Team Member: Participate in weekly updates with supervisors to share and exchange resources and ideas to meet goals; complete monthly and quarterly financial and administrative processes.

What We Require

• High school diploma or the equivalent
• Minimum three years of work experience in a small business office environment -- funeral industry experience a plus
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Able to use and learn multiple computer software, systems, and other office equipment
• High attention to detail and accuracy, with excellent follow-up skills
• Able to establish and maintain effective internal and external work processes

Are you ready? Take the next step to join Foundation Partners Group as we transform funeral care through innovation and service.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled