Office Assistant II — Customer Care & Admin Support

MaineGuide; Biddeford (ME); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

13 paid holidays

3+ weeks vacation leave

Sick leave 12 days per year

Health Insurance premium coverage

MainePERS retirement plan

Gym membership or wellness benefit

Job summary

The Department of Health and Human Services (DHHS), Office of Child & Family Services in Biddeford is seeking an Office Assistant II to support a fast-paced team, handling calls and directing visitors with courteous, accurate service.

You will manage communications, redact adoption records, burn CDs, file closed assessments, and support other OCFS processes. Strong organizational skills and customer service are required.

Qualifications

• Experience in office and administrative support tasks using standard office practices.
• Ability to exercise independent judgment in prioritizing work within set procedures.
• Submit resume rating skills in each task/tool as expert, skilled or novice.

Responsibilities

• Primary management of incoming calls on an assigned schedule; back up to telephone duty as needed.
• Manage and distribute mail, faxes, and publications; handle communications.
• Redact adoption records for prospective adoptive parents.
• Burn CDs for Clifford Orders, Court, etc.
• File closed assessments and permanency records.
• Support other administrative OCFS processes as needed.

Skills

Outlook

Excel

MS Word

Receptionist duties

Data entry

Keyboarding

Office equipment操作

Tools

MS Office Suite

Job description

The Department of Health and Human Services (DHHS), Office of Child & Family Services in Biddeford is seeking an Office Assistant II to support a fast-paced team, handling calls and directing visitors with courteous, accurate service.

You will manage communications, redact adoption records, burn CDs, file closed assessments, and support other OCFS processes. Strong organizational skills and customer service are required.