Office Assistant I - Dental, Coudersport

UPMC; Pennsylvania; Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

UPMC is seeking a patient scheduler and receptionist to efficiently make and schedule appointments, assist customers in person and by phone, and collect complete demographic and insurance information. You will verify data in the medical records system and relay messages to staff and providers as needed.

The role supports a Monday–Friday, dayshift schedule from 9:00 AM to 5:30 PM, with no weekends or major holidays.

Qualifikationen

• Excellent customer service skills and ability to assist in person and on the phone.
• Accurate data entry and verification of demographic and insurance information.

Aufgaben

• Verify information and records in the scheduling system.
• Schedule, coordinate, and reschedule patient appointments.
• Greet and register patients; provide instructions and directions.
• Maintain waiting area and prepare patient charts for upcoming appointments.
• Answer phones and take messages; inform staff of arrivals.
• Ensure schedules and confirmations are up to date.
• Process paperwork and assist with billing information.

Kenntnisse

Customer service

Data entry

Phone support

Multitasking

Tools

Scheduling software

Jobbeschreibung

Responsible for making and scheduling patient appointments in an efficient and timely manner. Assists customers in person and on the phone, providing information, and communicating with various departments. Obtains and enters complete demographic and insurance information.

• Schedule:
  • Monday - Friday | No weekend or Major Holidays
  • Dayshift | 9:00 AM - 5:30 PM

Responsibilities:

• Verify necessary information and records in the medical record and computerized scheduling system.
• Schedule, coordinate, and reschedule patient's appointments. Relay necessary messages to staff and providers.
• Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
• Maintain clean, orderly waiting area including beverage area and reading materials.
• Prepare patient charts for upcoming appointments.
• Answer telephone, screens calls, takes messages, and provides information.
• Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing.
• Answer questions regarding patient appointments and testing.
• Complies with all UPMC Health System policies and procedures.Maintain strict confidentiality related to medical records and other data.
• Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.
• Other duties as assigned