Dental Appointment Scheduler, Pulaski

ConnextCare; Village of Pulaski (NY); On-site; USD 22,000 - 25,000; Full time

Job summary

ConnextCare seeks an Appointment Scheduler to manage patient flow and balance provider schedules. You will handle routine scheduling, liaise with nurses, providers, and referrals, and respond promptly to patient messages while ensuring HIPAA compliance.

Responsibilities include coordinating appointments, de-escalating patient concerns, and preparing appointment letters. Strong communication and computer skills are required to maintain accurate records in the EMR system.

Qualifications

• High school diploma or GED is required.
• Must be able to take direction from supervisor and work well with others.
• Strong verbal and written communication skills are essential.
• Proficient with Microsoft Office and electronic medical record systems.

Responsibilities

• Schedule appointments for all center providers.
• Determine if a patient call should be transferred to nurse, provider, or referrals.
• Timely review and return of voice messages from patients.
• Assist patients and de-escalate patient concerns as appropriate.
• Coordinate appointments that fit patients' needs.
• Ensure continuity of care by reviewing scheduling history and provider templates.

Skills

Verbal and written communication

Compassion under pressure

Team collaboration

Judgment and decision making

Education

High school diploma or GED

Tools

Microsoft Office Suite

Electronic Medical Record (EMR) system

Job description

Description

Basic Function: To maintain the appointment schedule and schedule routine appointments to balance the patient flow within the center.

Principal Accountabilities:

1. To schedule appointments for all center providers
2. To determine if a patient call should be transferred to a appropriate party, ie. nurse, provider or referrals
3. Timely review and return of voice messages from patients
4. Assist patients and de-escalate patient concerns as appropriate
5. Assist patients with coordinating appointments that fit their needs
6. Reviews scheduling history to ensure continuity of care
7. Follows scheduling guidelines and provider templates for appropriate scheduling
8. Adjust provider schedule according to time-off requests
9. Prepares and sends appointment letters to patients as needed
10. Review patient consents and appropriate forms to ensure HIPAA compliance before communicating information
11. Coordination with Medical Records staff with facilitation of new patient packet
12. Confirmation of patient appointments with appropriate note made in patient record according to No Show and Appointment Confirmation Policy
13. Documentation in PM/EHR of any discussion with patients as appropriate
14. To engage in Patient Centered Medical Home initiatives, including participating as part of the Clinical Care Team
15. Other duties and responsibilities as may be requested by supervisor and/or management

Requirements

• High school diploma or GED is required
• Appointment Scheduler must be willing to accept direction from supervisor, possess the ability to work well and
• a professional with compassion in stressful situations
• Verbal and written communication skills, office applications preferred
• Demonstrate proper judgment and decision making skills when necessary
• Comply with the organizations code of conduct, safety rules and adheres to all company policies
• Carry out job responsibilities in an ethical, effective and professional manner
• Must be willing and demonstrate the ability to cooperate, work, and communicate with coworkers and supervisors
• Must demonstrate computer proficiency with Microsoft Suite and electronic medical record system
• Must possess a willingness to accept direction from providers and supervisors; must possess the ability to work well and with compassion in stressful situations; must maintain a professional and courteous demeanor with both patients and co-workers
• Must be keenly aware of the importance of confidentiality in all aspects of the position

Salary Description

$16.00-$18.44 Depending on Experience