Program Assistant I Urgent Care Position Control Number PA1-22-360-03

U M FDSP Associates PA; Baltimore (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

U.M. FDSP Associates is a non-profit affiliate of the University of Maryland School of Dentistry. The Program Assistant supports dental clinic operations by scheduling appointments, answering inquiries, and assisting patients, residents, and staff at the front desk.

The role emphasizes customer service, accurate clerical work, and payment processing, with standard hours from 6:30 AM to 3:30 PM, Monday through Friday, in a clinic setting.

Qualifications

• Knowledge of standard office procedures and equipment operation.
• Ability to operate computers, phones, and basic office machines.
• Strong attention to detail and accuracy in routine clerical tasks.

Responsibilities

• Answer front desk calls, distribute messages and assist callers.
• Greet patients, verify appointments and inform faculty, residents and staff of arrivals.
• Schedule and confirm appointments, manage conflicts and emergency slots.
• Verify contact info and insurance/assistance status; secure pre-authorizations as needed.
• Collect payments for procedures and provide receipts; address account inquiries.

Skills

Office procedures

Computer skills

Filing

Attention to detail

Customer service

Communication

Education

High school diploma or GED

1-3 years related experience

Tools

Office equipment

Job description

This position's hours are from 6:30 AM until 3:30 PM

U.M. FDSP Associates is a non-profit affiliate of theUniversity of Maryland School of Dentistry.U.M. FDSP Associates is the organization that provides patient carefocused staffing for the clinic operations so that faculty and students mayprovide patient care to the general public.

We offer a comprehensive benefits package to support work-life balanceand employee well-being. Our benefits include:

• Time Off:Generous paid vacation, sick leave, and personal days, plus 17 paidFederal holidays. Enjoy Thanksgiving Day and the Friday after Thanksgivingoff, as well as a full winter break from Christmas Day through New Year’sDay.
• Health Coverage:Medical, dental, and vision insurance, along with short-term and long-termdisability, and life insurance options.
• Retirement: 401(k)with a competitive employer match of up to 6%.
• Work Schedule: Normaloperations hours are Monday through Friday.

We prioritize flexibility, health, and financial security, creating anenvironment where employees can thrive both professionally and personally.

The Program Assistant provides multi-task clerical supportfor dental clinic operations. The personin this position will schedule and confirm appointments and work directly withpatients, residents, pre-doctoral students, and staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• 1.Responsiblefor telephone coverage of the front desk, taking and distributing messages, andanswering all callers’ questions.
• 2.Providesexcellent customer service to patients arriving for appointments. Contacts faculty,students, and staff to inform them of patient arrival.
• 3.Schedulesappointments to accommodate patients; resolves scheduling conflicts and fits inemergency appointments.
• 4.Confirmsappointments with patients for the next business day.
• 5.Verifiescontact information and that insurance or medical assistance are still in force.
• 6.Getsinsurance pre-authorization of coverage.
• 7.Informspatient of today's charges and any previous balance due before any service isrendered.
• 8.Requestspayment for any procedures in accordance with the University of Maryland DentalSchool's policies and procedures guidelines.
• 9.Respondsto inquiries about patient's accounts.
• 10.Requestspayment when account is delinquent; may assist Patient Account Specialist tocorrect errors when necessary.
• 11.Handles day-to-daypayment transactions makes changes; receives checks; processes credit card transactions;issues receipts; validates parking.
• 12.Processesand reconciles daily receipt with AxiUM daily ledger and deposit receipts intothe night deposit box.

Note: The intent of this list of primary duties is toprovide a representative summary of the major duties and responsibilities ofthis job. Incumbents perform otherrelated duties assigned. Specific dutiesand responsibilities may vary based upon departmental needs.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); 1 - 3years’ related experience. Relatededucation may be substituted for experience on a year for year basis.

Required Knowledge / Skills / Abilities:

Knowledge of standard office procedures; must be able tooperate computers and other office machines, such as fax, calculator, answeringtelephones, as well greeting visitors and so on. Skill in filing documents according toalphabetic and numeric sequences; in operating manual and automated officeequipment; Ability to apply close attention to detail in performing routineclerical tasks. Ability to follow oraland written instructions. Ability tomaintain effective work relationships.

ADDITIONAL CONDITIONS OF EMPLOYMENT:

This job description is designed to give an outline ofwhat job duties are expected of this position.As an outline it does not fully describe or limit the extent of theposition’s duties. UM FDSP Associates, andits supervisors may amend the job description as it deems necessary, withoutadvance notice. The job description isnot intended to create an employment contract and should not be construed assuch.