Front Desk Patient Coordinator

Pittsburgh Tomorrow; Pittsburgh (Allegheny County); In loco; USD 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

11 Paid Holidays

Paid Vacation, Sick and Personal Days

Winter Recess PTO

Paid Parental Leave

Education benefits

Health insurance benefits

Retirement plan with company match

Free PAT bus pass

Descrizione del lavoro

University Dental Health Services, Inc. (UDHS) in Pittsburgh is seeking a Front Desk Patient Coordinator to be the first point of contact for patients seeking care.

You will receive prospective calls, obtain information to schedule appointments, verify insurance, collect payments, and ensure a positive, professional patient experience.

UDHS employees enjoy competitive salaries and fringe benefits, including excellent health insurance, retirement plan, paid time off, and tuition assistance.

Competenze

• Experience in patient-facing roles preferred.
• Excellent interpersonal and communication skills.
• Knowledge of HIPAA privacy rules.

Mansioni

• Schedule and confirm a high volume of appointments and surgeries by phone, web, email, and in person.
• Verify patient insurance coverage prior to scheduled visits.
• Collect patient payments and prepare daily financial reports for billing.
• Deliver friendly, professional experiences for patients and their families.

Conoscenze

Customer service

Communication

HIPAA compliance

Descrizione del lavoro

Since 1896 the School of Dental Medicine has been educating students to take their places among the best dental practitioners in our region and across the country. Each day the school’s faculty and staff contribute to its mission to advance the future of dental medicine through teaching, research and service. In addition to being a great place to work the University offers robust benefits including:

• 11 Paid Holidays, Paid Vacation, Sick and Personal Days
• Additional Paid Time Off (Winter Recess) during the period between Christmas and the New Year
• Paid Parental Leave
• Education benefits for eligible employees, their dependents and spouse/domestic partner
• Above-average Employer Contribution towards Medical, Prescription Drug, Vision, Life, STD, and LTD Insurance plans
• A robust retirement savings plan option. Including 100% match on employee contributions of 3-8% (150% after vesting) and enhanced match for those nearing retirement
• Free PAT bus pass.

Provides administrative support services for patient care to include scheduling and confirming a large volume of appointments and surgeries via telephone, web, email, and in-person utilizing exceptional patient and customer service skills. Maintains accurate databases and records and ensures all forms and paperwork are completed and correct. Performs more advanced financial functions.

University Dental Health Services, Inc. (UDHS) is a private dental practice staffed by the licensed dentists who serve as faculty of the University of Pittsburgh School of Dental Medicine. UDHS dentists include general practitioners as well as periodontists, prosthodontists, orthodontists, pediatric dentists, maxillofacial prosthodontists, anesthesiologists, and oral and maxillofacial surgeons. The Front Desk Patient Coordinator (PC) serves as the initial point of contact for patients seeking care at (UDHS).

The incumbent is responsible for receiving prospective patient calls, conveying requested information in a friendly and courteous manner, obtaining necessary information from patients to schedule all appointments, and the verification of insurance prior to the scheduled appointment. As patients visit UDHS, the PC team again plays a critical role in creating a positive, professional experience, from the welcome given by the PC to the courteous and efficient completion of the registration process for scheduled and emergency patients. The PC also collects individual patient payments and prepares daily reports for the business and billing offices. The incumbent must demonstrate excellent interpersonal skills and diligently observe HIPAA requirements in all dealings with patients and patient information. The PC must function well in a high‑volume, fast‑paced environment. Accuracy, attention to detail, and an ability to understand the mechanics of patient, provider, and practice account administration are critical to success in the role. UDHS staff are employees of the University of Pittsburgh and receive competitive salaries and attractive fringe benefits, including excellent health insurance, a generously matched retirement plan, paid time off, and tuition assistance.

N/A

The University of Pittsburgh is an equal opportunity employer / disability / veteran.