Office Assistant: Front Office- 7249

Community Health Resources; Windham (CT); On-site; USD 27,000 - 35,000; Full time

Benefits offered by this job

Health insurance

Paid time off

403b retirement plan contributions

Tuition reimbursement

Wellness stipend

Calm app subscription

Confidential counseling sessions

Job summary

Community Health Resources (CHR) seeks an Office Assistant to support a busy REST Center in Willimantic, CT. You will answer phones, schedule appointments, assist clinicians, and maintain records, ensuring smooth operations and patient flow in a fast-paced clinic.

Ideal candidates have a high school diploma and prior office or customer service experience; a valid driver’s license is required. We offer comprehensive benefits and a supportive team environment at CHR.

Qualifications

• High School diploma or equivalent required.
• Previous office or customer service experience required.
• Valid driver’s license required.

Responsibilities

• Answer main telephone line and assist physicians and staff.
• Schedule appointments and coordinate with multiple staff.
• Maintain documentation and filing for clinic operations.
• Assist with patient questions and routing to appropriate services.
• Manage office supplies and petty cash as needed.

Skills

Customer service experience

Office administration

Phone handling

Multi-tasking

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Recognized as a Top Workplace for 13 consecutive years! Your career can mean different things in different workplaces. Apply with CHR now to see what it's like to work somewhere your voice is heard, your wellness is a priority, and your success matters.

Job Title

Office Assistant

Employment Type

Full-Time, 40 hours/wk

Scheduled Hours

Monday-Friday 8am-4:30pm

Program / Location

REST Center, Willimantic, CT

PC#

3199

About the Programs

The REST Center is a 24/7 community-based crisis stabilization program that provides a safe and supportive alternative to hospitalization for individuals experiencing mental health and/or substance use-related crises. The center offers short-term assessment, stabilization, nursing support, brief therapeutic interventions, peer support, medication evaluation, and connection to ongoing community services. Our multidisciplinary team works collaboratively to provide person-centered, trauma-informed, and recovery-focused care. The goal is to help individuals stabilize, avoid unnecessary emergency department visits or hospitalizations, and successfully transition to the most appropriate level of care.

Duties & Responsibilities

• Provides support of staff providing direct care functions and in concert with the administrative support team.
• Responsible for appointment scheduling and answering main telephone line in a busy clinic to assist physicians, therapists/extensive contact with clients and staff to coordinate appointments, supervision and meetings with multiple staff members.
• Assists patients with questions and requests.
• Triage clients to handle crisis situations that occur both with clients on the phone and in person. Acts as liaison with doctors and other providers when patient crisis occurs.
• Collects client self-pay fees, co-pays and rent payments.
• Assists new clients who have questions regarding available services. Refers clients to Assessment Center or Open Access.
• Maintains documentation and other methods of communication to maintain quality services.
• Maintains therapist and provider's schedule. Responsible for changes to schedule as necessary/assists staff with locating available rooms on short notice.
• Processes paperwork that needs to be reviewed by clinic staff. After paperwork has been reviewed ensures that paperwork is copied, scanned, mailed and filed as appropriate.
• Prepares miscellaneous correspondence for clinic staff.
• Maintains contact list.
• Prepares records for forwarding to other providers.
• Assists with tracking insurance authorization and preparation of forms.
• Verifies insurance for clients presenting for appointments.
• Assists with answering of main telephone lines and processing of calls/answers telephone calls from satellite offices when phones are on ‘roll-over’.
• Maintains office in a neat and organized manner, completes filing, faxing and copying requests as needed.
• Distributes daily mail.
• Maintains petty cash for staff.
• May perform other assignments and duties as area require.

Qualifications

Education: High School diploma or equivalent required.

Experience: Previous experience in an office or customer service setting required.

Licensure/Certification/Registration: Valid driver’s License

Why Join CHR

Be part of an exciting, supportive, and dynamic workplace where your growth and well-being are our top priorities!

• Comprehensive benefits packages include health insurance, ample paid time off (including your birthday!), employer contributions to your 403b Retirement Plan, and competitive insurance premiums with added discounts on pet, home and auto!
• Tuition reimbursement and professional development programs, including exclusive tuition discounts for CHR employees at several local colleges/universities
• Career development opportunities! FREE robust training curriculum, featuring our Clinical Training Series for interactive learning, practical skill enhancement, and professional growth! Clinical supervision and/or mentoring offered at several programs
• Wellness program: Annual wellness stipend, FREE premium subscription to the Calm app, 6 FREE confidential counseling sessions through our Employee Assistance Program
• Employee appreciation and involvement, including contests, lunch & learns (meet with our CEO!), employee appreciation events, employee-led resource groups open to all, and more!

(Many benefits are available to all staff, regardless of the hours worked, with some subject to eligibility)

Compensation Range

$19.28/hr minimum - $25.44/hr maximum

• Actual rates within this range are determined at the time of offer and are based on relevant experience, as well as adherence to our internal equity policy. (Please note, for part-time positions this range would be pro-rated based on hours worked)

CHR is an equal opportunity employer, and we encourage all to apply.

Take the first step to a meaningful career and apply to CHR today!