Office Assistant: Front Office- 7136

(CHR) Community Health Resources, Inc.; Windham (CT); On-site; USD 2,066,000 - 2,893,000; Part time

Job summary

(CHR) Community Health Resources, Inc. in Willimantic, CT is seeking a part-time Front Office Northeast/Float position to support staff in a fast-paced clinic serving clients with mental health needs.

The role includes appointment scheduling, phone coverage, and coordination with care teams. The candidate will triage crisis situations, handle patient inquiries, collect co-pays, and maintain records and communications to ensure quality service.

Qualifications

• High School diploma or equivalent is required.
• Previous experience in an office or customer service setting is required.
• Valid driver's license is required.

Responsibilities

• Schedules appointments and answers the main telephone line in a busy clinic to assist physicians and staff.
• Triages clients and coordinates with providers during crises, both in person and over the phone.
• Handles client payments such as co-pays and self-pay fees and maintains documentation.

Skills

Office administration

Customer service

Education

High School diploma

Job description

Willimantic Main
1310 Main Street
Willimantic, CT 06226, USA

Willimantic Main
1310 Main Street
Willimantic, CT 06226, USA

EMPLOYMENT TYPE: Part-Time, 14-20 hours/wk

SCHEDULED HOURS: Monday-Thursday 4:30pm-8:00pm (Willimantic)

PROGRAM/LOCATION: Front Office Northeast/Float position; Willimantic, CT

PC#: 3141

ABOUT THE PROGRAM: FRONT OFFICE NORTHEAST

To provide support to staff in a fast-paced setting providing services for clients with severe and prolonged mental illness.

By:

• Assuming the clerical/administrative support duties and responsibilities that are needed for working with agency direct care staff.

DUTIES & RESPONSIBILITIES:

• Provides support of staff providing direct care functions and in concert with the administrative support
  team.
  - Responsible for appointment scheduling and answering main telephone line in a busy clinic to
  assist physicians, therapists/extensive contact with clients and staff to coordinate
  appointments, supervision and meetings with multiple staff members.
  - Assists patients with questions and requests.
  - Triage clients to handle crisis situations that occur both with clients on the phone and in person.
  Acts as liaison with doctors and other providers when patient crisis occurs.
  - Collects client self-pay fees, co-pays and rent payments.
  - Assists new clients who have questions regarding available services. Refers clients to
  Assessment Center or Open Access.
• Maintains documentation and other methods of communication to maintain quality services.
  - Maintains therapist and provider's schedule. Responsible for changes to schedule as
  necessary/assists staff with locating available rooms on short notice.
  - Processes paperwork that needs to be reviewed by clinic staff. After paperwork has been
  reviewed ensures that paperwork is copied, scanned, mailed and filed as appropriate.
  - Prepares miscellaneous correspondence for clinic staff.
  - Maintains contact list.
  - Prepares records for forwarding to other providers.
  - Assists with tracking insurance authorization and preparation of forms.
  - Verifies insurance for clients presenting for appointments.
• Additional Duties and Responsibilities
  - Assists with answering of main telephone lines and processing of calls/answers telephone calls
  from satellite offices when phones are on ‘roll-over’.
  - Maintains office in a neat and organized manner, completes filing, faxing and copying requests
  as needed.
  - Distributes daily mail
  - Maintains petty cash for staff.
  - May perform other assignments and duties as area require

QUALIFICATIONS:

Education: High School diploma or equivalent required.

Experience: Previous experience in an office or customer service setting required.

Licensure/Certification/Registration: Valid driver’s License

COMPENSATION RANGE*:

*Actual rates are determined at the time of offer and are based on relevant experience and internal equity, as well as adherence to our internal equity policy. Many of our positions offer program/location differentials and/or sign-on incentives. (Please note, for part-time positions this range would be pro-rated based on hours worked)

CHR is committed to fostering an inclusive culture that respects differences and honors the experience of our diverse staff. We encourage women, members of ethnic minorities, LGBTQ+ individuals, people with (dis)abilities, and veterans to apply.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Required

High School or better.

Experience

Required

Previous experience in an office or customer service setting.

Licenses & Certifications

Required

Driver License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.