Residential Manager: REST Center- 7228

(CHR) Community Health Resources, Inc.; Windham (CT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits package

Tuition reimbursement

Career development opportunities

Wellness program

Employee recognition & events

Job summary

Community Health Resources, Inc. (CHR) seeks a Residential Manager for the REST Center in Willimantic, CT. You will oversee the residential program operations, ensure a safe therapeutic environment, and supervise staff—scheduling, training, and coverage as needed.

You will collaborate with a multidisciplinary team to maintain program standards, document plans, and support clients through recovery-focused care. A Bachelor's degree is preferred with supervisory experience in behavioral health.

Qualifications

• Bachelor's degree preferred; five plus years of supervisory experience or substitution with relevant experience.
• At least two years’ exposure working with the population served.
• Valid current driver's license; First Aid, CPR and NCI Certification required or to be obtained within 90 days.
• Agency trainings, CPR/First Aid certification required or obtained within 90 days.

Responsibilities

• Oversee the overall coordination and operation of the residential program(s).
• Provide a safe and therapeutic environment within the program.
• Supervise residential staff including scheduling and training.
• Coordinate with clinical team to meet client needs and treatment plans.

Skills

Staff supervision

Crisis intervention

Staff training

Interpersonal communication

Education

Bachelor's degree preferred

Job description

JOB TITLE: Residential Manager

EMPLOYMENT TYPE: Full-time, 40 hours/wk

SCHEDULED HOURS: Monday-Friday 8am-4:30pm

PROGRAM/LOCATION: REST Center, Willimantic, CT

PC#: 3174

ABOUT THE PROGRAM: REST Center

The REST Center is a 24/7 community-based crisis stabilization program that provides a safe and supportive alternative to hospitalization for individuals experiencing mental health and/or substance use-related crises. The center offers short-term assessment, stabilization, nursing support, brief therapeutic interventions, peer support, medication evaluation, and connection to ongoing community services. Our multidisciplinary team works collaboratively to provide person-centered, trauma-informed, and recovery-focused care. The goal is to help individuals stabilize, avoid unnecessary emergency department visits or hospitalizations, and successfully transition to the most appropriate level of care.

DUTIES & RESPONSIBILITIES:

Provides Direct Services and Supervision to Clients

• Responsible for the overall coordination and operation of the residential program(s)
• Provides a safe and therapeutic environment within the program.
• Works within program policy and guidelines to provide program services.
• Demonstrates an understanding of the treatment of substance use disorders as well as co-occurring disorders relevant to the population served.
• Intervenes in client differences or conflicts in a way to ensure a positive milieu.
• Demonstrates the ability to form and maintain positive and healthy rapport with clients served by building trust and supporting competencies through interest and active engagement.
• Demonstrates an empathic understanding of complex trauma and its effects including abuse and loss.
• Responsible for the supervision of all residential staff as well as completing the scheduling and arranging for program coverage. Responsible for providing medication management as well as training to staff of medication monitoring procedures. Transports clients within the program as needed.
• Documents planned interventions, behavior incidents, and general observations of clients served and assessment of their skills, behavior, and moods in an objective and professional manner.
• Participates in treatment plan meetings and case conferencing. Maintains documentation in compliance with agency and program standards.
• Participates in staff meetings, supervision, trainings, and other meetings as assigned.
• Additional duties as required.

Provides Direct Supervision to Senior and/or Lead Residential Staff and Residential Aides

• Participates in the hiring, training, and annual evaluation of an effective, cohesive Residential Aide team.
• Directs and assists staff in crisis intervention as needed.
• Facilitates post crisis response meetings with program staff and clinical program director.
• Orients and trains new program staff.
• Meets with assigned staff for supervision as scheduled, or as needed, and completes annual performance evaluations for assigned staff.
• Facilitates staff meetings in the absence of the clinical program director.
• Coordinates staff training efforts ensuring compliance to program models.
• Works as part of the clinical treatment team to identify client’s needs and strategies to meet those needs.

Support Program Administration

• Assists Clinical Program Director and/or Program Manager with program budget to maintain fiscal responsibility.
• Responsible for regular review of Program P Card.
• Ensures program compliance with CHR health and safety standards, as well as 1115 waiver, Department of Public Health, The Joint commission, and OSHA standards, regulations, policies, and procedures as applicable.
• Maintains system of 24 hour on-call supervision and shares 24/7 on-call duties with the Senior and/or Lead Residential Aid, and Clinical Director
• Actively participates in program development by attending all necessary committee meetings and consultation.
• Coordinates and ensures compliance with operational program components including behavior management, Residential Aide documentation, recreation, menus, grocery shopping, vehicle maintenance, fire drills, and coordination of physical plant repairs and upkeep.
• Coordinates with Facilities Department on service contracts for the program and interface with contractors such as electricians, plumbers, sprinkler systems, fire alarms, etc.
• Facilitates staff meetings and Coordinates staff training efforts ensuring compliance to program models.
• May perform other assignments and duties as needed.

QUALIFICATIONS:

Education: Bachelor's degree preferred, five plus years of supervisory experience or previous experience working with individuals with substance use disorders or co-occurring disorders would be considered in lieu of education.

Experience: At least two years’ exposure working with the population served.

Licensure/Certification/Registration: Valid current driver’s license. First Aid, CPR, Non-Violent Crisis Intervention (NCI) Certification are required to be successfully completed and are required to be maintained throughout employment.

Training: Agency scheduled and required trainings, E-Learning trainings as assigned, and any other program specific training as scheduled. CPR & First Aid Certification required OR must obtain within 90 days of employment.

Why Join CHR?

Be part of an exciting, supportive, and dynamic workplace where your growth and well-being are our top priorities!

• Comprehensive benefits packages include health insurance, ample paid time off (including your birthday!), employer contributions to your 403b Retirement Plan, and competitive insurance premiums with added discounts on pet, home and auto!
• Tuition reimbursement and professional development programs, including exclusive tuition discounts for CHR employees at several local colleges/universities
• Career development opportunities! FREE robust training curriculum, featuring our Clinical Training Series for interactive learning, practical skill enhancement, and professional growth! Clinical supervision and/or mentoring offered at several programs
• Wellness program: Annual wellness stipend, FREE premium subscription to the Calm app, 6 FREE confidential counseling sessions through our Employee Assistance Program
• Employee appreciation and involvement, including contests, lunch & learns (meet with our CEO!), employee appreciation events, employee-led resource groups open to all, and more!

And so much more!

(Many benefits are available to all staff, regardless of the hours worked, with some subject to eligibility)

COMPENSATION*:

*Actual rates within this range are determined at the time of offer and are based on relevant experience, as well as adherence to our internal equity policy. (Please note, for part-time positions this range would be pro-rated based on hours worked)

CHR is an equal opportunity employer, and we encourage all to apply.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.