Office Assistant: Front Office- 7210

(CHR) Community Health Resources, Inc.; Manchester (CT); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health insurance

PTO including birthday

403b retirement plan

Tuition reimbursement

Wellness program

Counseling services

Job summary

CHR Community Health Resources, Inc. in Manchester, CT, is seeking an Office Assistant for the Front Office Northeast program.

This full-time role supports staff in a fast-paced clinic serving clients with severe mental illness, with occasional shifts at the East Hartford site. You will manage appointment scheduling, answer the main line, triage crises, collect co-pays, and coordinate with physicians and therapists while maintaining records and communication.

Qualifications

• Education: High School diploma or equivalent required.
• Experience in an office or customer service setting preferred.
• Valid driver’s license required.

Responsibilities

• Schedule appointments and answer main telephone line in a busy clinic.
• Coordinate between clients, staff, and providers for appointments and meetings.
• Assist patients with questions, triage crises, and refer to appropriate services.
• Maintain documentation, schedules, and paperless workflows as needed.
• Handle patient payments, insurance verification, and records distribution.

Skills

Office experience

Customer service

Multitasking

Education

High School diploma or equivalent

Job description

Recognized as a Top Workplace for 13 consecutive years! Your career can mean different things in different workplaces.

JOB TITLE: Office Assistant

EMPLOYMENT TYPE: Full-Time, 40 hours/wk

PROGRAM/LOCATION: Front Office, Manchester, CT *may be requested to work in our East Hartford Outpatient site one day per week

PC#: 1507

ABOUT THE PROGRAM: FRONT OFFICE NORTHEAST

To provide support to staff in a fast-paced setting providing services for clients with severe and prolonged mental illness.

By:

• Assuming the clerical/administrative support duties and responsibilities that are needed for working with agency direct care staff.

DUTIES & RESPONSIBILITIES:

• Provides support of staff providing direct care functions and in concert with the administrative support
  team.
  - Responsible for appointment scheduling and answering main telephone line in a busy clinic to
  assist physicians, therapists/extensive contact with clients and staff to coordinate
  appointments, supervision and meetings with multiple staff members.
  - Assists patients with questions and requests.
  - Triage clients to handle crisis situations that occur both with clients on the phone and in person.
  Acts as liaison with doctors and other providers when patient crisis occurs.
  - Collects client self-pay fees, co-pays and rent payments.
  - Assists new clients who have questions regarding available services. Refers clients to
  Assessment Center or Open Access.
• Maintains documentation and other methods of communication to maintain quality services.
  - Maintains therapist and provider's schedule. Responsible for changes to schedule as
  necessary/assists staff with locating available rooms on short notice.
  - Processes paperwork that needs to be reviewed by clinic staff. After paperwork has been
  reviewed ensures that paperwork is copied, scanned, mailed and filed as appropriate.
  - Prepares miscellaneous correspondence for clinic staff.
  - Maintains contact list.
  - Prepares records for forwarding to other providers.
  - Assists with tracking insurance authorization and preparation of forms.
  - Verifies insurance for clients presenting for appointments.
• Additional Duties and Responsibilities
  - Assists with answering of main telephone lines and processing of calls/answers telephone calls
  from satellite offices when phones are on ‘roll-over’.
  - Maintains office in a neat and organized manner, completes filing, faxing and copying requests
  as needed.
  - Distributes daily mail
  - Maintains petty cash for staff.
  - May perform other assignments and duties as area require

QUALIFICATIONS:

Education: High School diploma or equivalent required.

Experience: Previous experience in an office or customer service setting required.

Licensure/Certification/Registration: Valid driver’s License

Why Join CHR?

Be part of an exciting, supportive, and dynamic workplace where your growth and well-being are our top priorities!

• Comprehensive benefits packages include health insurance, ample paid time off (including your birthday!), employer contributions to your 403b Retirement Plan, and competitive insurance premiums with added discounts on pet, home and auto!
• Tuition reimbursement and professional development programs, including exclusive tuition discounts for CHR employees at several local colleges/universities
• Career development opportunities! FREE robust training curriculum, featuring our Clinical Training Series for interactive learning, practical skill enhancement, and professional growth! Clinical supervision and/or mentoring offered at several programs
• Wellness program: Annual wellness stipend, FREE premium subscription to the Calm app, 6 FREE confidential counseling sessions through our Employee Assistance Program
• Employee appreciation and involvement, including contests, lunch & learns (meet with our CEO!), employee appreciation events, employee-led resource groups open to all, and more!

And so much more! (Many benefits are available to all staff, regardless of the hours worked, with some subject to eligibility)

COMPENSATION RANGE*:

*Actual rates within this range are determined at the time of offer and are based on relevant experience, as well as adherence to our internal equity policy. (Please note, for part-time positions this range would be pro-rated based on hours worked)

CHR is an equal opportunity employer, and we encourage all to apply.

Qualifications

Education

Required

High School or better.

Experience

Required

Previous experience in an office or customer service setting.

Licenses & Certifications

Required

Driver License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.