Office Assistant - Float

NovaCare Rehabilitation; Baltimore (MD); On-site; USD 22,000 - 25,000; Part time

Job summary

NovaCare Rehabilitation is seeking an Office Assistant in Carroll County for a per diem role. Responsibilities include answering calls, scheduling appointments, and maintaining patient records in the EMR and billing system. You will welcome patients and visitors, support front desk staff, and help keep the center clean and organized.

Must have a High School Diploma or GED. Per diem schedule is Monday–Friday with variable hours and some evenings; travel up to 45 miles from the primary clinic may

Qualifications

• High School Diploma or GED required.
• Experience in healthcare office preferred.
• Customer service experience preferred.

Responsibilities

• Answer and direct telephone calls and schedule and coordinate patient appointments.
• Obtain and verify patient information to maintain accurate patient files, EMR, and billing system information.
• Prepare patient intake forms prior to appointments to ensure timely service.
• Provide excellent customer service by greeting patients, family members, and visitors and answer questions as needed.
• Help maintain a positive patient experience and safe treatment environment by assisting staff in cleanliness and supply readiness.
• Ensure compliance with healthcare regulations and company policies.
• Assist Patient Service Specialist with faxing and filing as needed.
• Maintain inventory and stock new inventory.
• Keep linens and restroom products stocked.
• Maintain disinfectant spray bottles for the gym for patients and members.

Skills

Customer service

Front desk

Education

High School Diploma or GED

Tools

EMR system

Billing software

Job description

Position

Office Assistant

Location

Carroll County

Type of Employment

Per Diem

Schedule

Monday - Friday (hours vary) (at least 2 evenings per week)

Compensation

$16.00 - $18.00/hour (pending experience)

Flexible with schedule/must travel.

Must have own Transportation and willing to travel up to 45 miles from Primary Clinic.

At NovaCare Rehabilitation we believe in delivering an excellent patient experience, starting at the front desk. We are seeking an office assistant to maintain the overall appearance of our center and assist front desk staff with administrative tasks.

Responsibilities

• Answer and direct telephone calls and schedule and coordinate patient appointments
• Obtain and verify patient information to maintain accurate patient files, electronic medical records (EMR), and billing system information.
• Prepare patient intake forms prior to appointments to ensure timely service.
• Provide excellent customer service by meeting and greeting patients, family members, and visitors and answer any questions/offer assistance as needed
• Help to maintain a positive patient experience and safe treatment environment by assisting the clinic staff in maintaining the general cleanliness of the center and ensuring patient care materials are readily available and kept orderly.
• Ensuring compliance with healthcare regulations and company policies
• Assist Patient Service Specialist with faxing and filing as needed
• Maintain inventory and stock new inventory
• Keep all linens and restroom products fully stocked
• Maintain disinfectant spray bottles for the gym for patients and members

Minimum

• High School Diploma or GED

Preferred

• Experience working in a healthcare office setting
• Customer service skills