Medical Front Office - Office Assistant

Select Physical Therapy; Hanover (York County); On-site; USD 16,531 - 24,796; Full time

Job summary

Select Physical Therapy in Hanover, PA is seeking an Office Assistant to support front desk and patient services. The role focuses on maintaining the center's appearance and handling administrative tasks to keep operations running smoothly.

You will answer calls, schedule appointments, verify patient information, assist with EMR and billing data, greet patients, and help maintain a clean, organized clinic environment in a per diem setting.

Qualifications

• High School Diploma or GED required.
• Health care experience preferred.
• 1 year of front desk experience preferred.

Responsibilities

• Answer and direct calls, schedule patient appointments.
• Verify patient information and maintain EMR and billing data.
• Prepare patient intake forms to ensure timely service.
• Greet patients, family members and visitors and offer assistance as needed.
• Maintain a clean, organized clinic environment and ensure supplies are stocked.

Skills

Good organizational skills

Education

High School Diploma or GED

Job description

At Select Physical Therapy, we believe in the power of exceptional customer service, and our office assistant excels at delivering just that. Join our team and become a part of our dynamic and patient-focused culture, where every individual is encouraged to thrive and make a difference.

Office Assistant Job Summary

To maintain the overall appearance of the center and assist front desk staff with administrative tasks.

Position

Medical Front Office - Office Assistant - Float

Location

Hanover, PA

Type of Employment

Per Diem/PRN (Hours are not guaranteed)

Schedule

Weekdays (Hours Vary as needed)

Compensation

$15/hr

Coverage Area

Mainly covering the Hanover Market (Hanover, Spring Grove, South Hanover, New Oxford, and Littlestown) and surrounding areas.

Essential Functions

• Answer and direct telephone calls, schedule, and coordinate patient appointments
• Obtain and verify patient information to maintain accurate patient files, electronic medical records (EMR), and billing system information.
• Prepare patient intake forms prior to appointments to ensure timely service.
• Provide excellent customer service by meeting and greeting patients, family members, and visitors, and answer any questions or offer assistance as needed.
• Help to maintain a positive patient experience and safe treatment environment by assisting the clinic staff in maintaining the general cleanliness of the center, and ensuring patient care materials are readily available and kept orderly.
• Ensure compliance with healthcare regulations and company policies.
• Assist Patient Service Specialist with faxing and filing as needed.
• Maintain inventory and stock new inventory.
• Keep all linens and restroom products fully stocked.
• Maintain disinfectant spray bottles for gym for patients and members.

Minimum Qualifications

• High School Diploma or GED

Preferred Qualifications

• Health care experience
• 1 year of front desk experience

Required Skills/Abilities

• Good organizational skills

Physical Requirements

• Ability to walk, stand, bend, and reach consistently throughout a work day/shift.
• Ability to speak and hear sufficiently to understand and give directions.