Office Assistant - Customer Service Representative (CSR)

Advance Mechanical, Inc.; Greenville (NC); On-site; USD 31,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement with company match

Paid training

Plenty of opportunities for growth

Job summary

Advance Mechanical, Inc. in Greenville, NC is hiring a full-time Office Assistant - Customer Service Representative (CSR) to deliver quality client support in a fast-paced HVAC office.

You will handle calls, manage schedules, and generate daily logs while working Monday–Friday, 8 AM–5 PM with a one-hour lunch break; this on-site role does not offer remote options, and there is a rotating on-call 5:00 PM–7:00 PM shift.

Qualifications

• High school diploma or equivalent.
• Knowledge of Microsoft Excel, Word, and PowerPoint.
• Fluency in English; Spanish skills are a plus.
• An associate degree is preferred, but is not required.

Responsibilities

• Take incoming calls and dispatch calls to notify clients of schedule changes.
• Complete daily call logs and reports.
• Provide quality customer service and office support for HVAC operations.
• Assist with scheduling and coordinating service visits.

Skills

Communicative

Organized

Analytical

Positive

Flexible

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Advance Mechanical, Inc. is currently hiring for a full-time Office Assistant - Customer Service Representative (CSR) to provide quality customer assistance in the Greenville, NC area. This position earns a competitive wage of $15.00/hour with the potential to earn up to $50,000/year.

In addition to competitive pay and our dedicated, driven work culture, we offer our Office Assistant - Customer Service Representative (CSR) the following benefits:

• Health insurance
• Retirement with a company match
• Paid training
• Plenty of opportunities for advancement and growth

DAY-TO-DAY

This full-time position typically works in our office Monday - Friday, 8 AM to 5 PM. Additionally, we provide a full hour for lunch. This is not a work-from-home position. There will be a weekly rotating on-call schedule from 5:00 pm to 7:00 pm.

As an Office Assistant - Customer Service Representative (CSR), you play a critical role in our air conditioning and heating company. You arrive at the office ready to provide the excellent service our trusted company is known for. Exhibiting your ability to connect with customers easily, you tackle various essential tasks, including taking incoming calls, dispatching calls to notify clients of any schedule changes, and completing daily call logs and reports.

Our office could not operate without you, and you take great pride in the hard work you do every day. You thoroughly enjoy serving others and playing an important part in keeping our air conditioning and heating company running smoothly!

ABOUT ADVANCE MECHANICAL, INC.

We are a family-owned company that proudly serves Greenville, NC and its surrounding areas in Pitt and Beaufort Counties. Our skilled and capable staff confidently assists customers with their heating, ventilation, and air conditioning installation, service, and repair needs. For over 30 years, we have been conscientious in our pledge to be "customer committed".

We have been awarded the Technician Seal of Safety for our dedication to hiring top-notch, trustworthy employees who strive for industry excellence. We invest heavily in training for those who are interested in professional growth with an established company.

OUR IDEAL OFFICE ASSISTANT - CUSTOMER SERVICE REPRESENTATIVE (CSR)

• Communicative - understands customer complaints and thoroughly explains solutions
• Organized - maintains accurate schedules and daily logs
• Analytical - devises effective methods for addressing customer issues
• Positive - upholds a friendly and helpful demeanor throughout the day
• Flexible - easily adjusts to changes in plans or schedules

If this sounds like you, keep reading!

REQUIREMENTS FOR AN OFFICE ASSISTANT - CUSTOMER SERVICE REPRESENTATIVE (CSR)

• High school diploma or equivalent
• Ability to develop tools that create efficiencies within a department
• Knowledge of Microsoft Excel, Word, and PowerPoint

Fluency in both English and Spanish would be a plus. An associate degree would also be preferred, but is not required. If you meet the above requirements, we need you.

Location: 27834