Customer Service Representative

Howell Chase; Bluffton (SC); On-site; USD 25,000 - 30,000; Full time

Job summary

Howell Chase is seeking a Customer Service Representative to join our Bluffton team. You will respond to inquiries by phone, email, and chat, resolve issues, and document interactions accurately to support service quality.

This position offers hourly pay of $18–$22 with performance-based dynamics and opportunities for growth. A positive, empathetic attitude and teamwork are essential to success in our fast-paced home service environment.

Qualifications

• Experience with Service Titan or similar software.
• Experience in dispatching / customer service in home service industry.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues efficiently and professionally.
• Provide accurate information about products and services.
• Document and update customer records with details of interactions and transactions.
• Follow up with customers to ensure their issues are resolved.
• Collaborate with team members to improve customer service processes.
• Identify customer needs and assist them in making informed decisions.
• Adhere to company policies and procedures while addressing customer concerns.

Skills

Service Titan experience

Home service dispatch

Job description

Customer Service Representative

Howell Chase Bluffton, South Carolina, United States

About this position

Customer Service Representative:

We are looking to hire a quality individual that is interested in a long-term opportunity and who is eager to learn and improve their skills.

Howell Chase Heating & Air Conditioning is a fast-growing company driven by integrity and quality workmanship and we are searching for a CSR to join our fun, fast paced and busy team.

Join our team and unlock the potential for higher earnings with our performance-based pay structure complementing our hourly rates. Take charge of your financial growth while contributing to our dynamic workplace.

• Respond promptly to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues efficiently and professionally.
• Provide accurate information about products and services.
• Document and update customer records with details of interactions and transactions.
• Follow up with customers to ensure their issues are resolved.
• Collaborate with team members to improve customer service processes.
• Identify customer needs and assist them in making informed decisions.
• Adhere to company policies and procedures while addressing customer concerns.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Escalate complex issues to appropriate departments or supervisors when necessary.
• Participate in training and development sessions to enhance service skills.
• Keep up-to-date with the latest product knowledge and updates.
• Assist in developing support materials and resources for customers.

Preferred Qualifications

• Experience in Service Titan or similar software
• Experience in dispatching / customer service in home service industry

Salary Information

$18 - $22Hourly Wage