Office Assistant - Customer Service Representative (CSR)

Advance Mechanical, Inc. Heating & Air; Greenville (NC); On-site; USD 15 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement with a company match

Paid training

Opportunities for advancement and growth

Job summary

Advance Mechanical, Inc. Heating & Air is hiring a full-time Office Assistant – Customer Service Representative in Greenville, NC. This role requires providing quality customer assistance, earning $15/hour with the potential to earn up to $50,000/year.

Benefits include health insurance and retirement matching. The ideal candidate is communicative, organized, analytical, and flexible. Responsibilities consist of handling calls and maintaining daily records.

An associate degree is preferred, and fluency in Spanish is a bonus.

Qualifications

• High school diploma or equivalent required.
• Ability to develop tools for departmental efficiencies.
• Fluency in both English and Spanish is a plus.

Responsibilities

• Provide customer assistance through incoming calls.
• Dispatch calls to notify clients of schedule changes.
• Complete daily call logs and reports.

Skills

Customer service skills

Organizational skills

Analytical skills

Flexibility

Fluent in English and Spanish

Education

High school diploma or equivalent

Associate degree (preferred)

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Advance Mechanical, Inc. is currently hiring for a full-time Office Assistant – Customer Service Representative (CSR) to provide quality customer assistance in the Greenville, NC area. This position earns a competitive wage of $15.00/hour with the potential to earn up to $50,000/year.

In addition to competitive pay and our dedicated, driven work culture, we offer the following benefits:

• Health insurance
• Retirement with a company match
• Paid training
• Plenty of opportunities for advancement and growth

Day-to-Day

This position typically works Monday – Friday, 8 AM to 5 PM, with a full hour for lunch. It is not a work‑from‑home position, and there is a weekly rotating on‑call schedule from 5:00 pm to 7:00 pm.

As an Office Assistant – Customer Service Representative, you will provide excellent service. Your responsibilities include taking incoming calls, dispatching calls to notify clients of schedule changes, and completing daily call logs and reports.

About Advance Mechanical, Inc.

Advance Mechanical, Inc. is a family‑owned company serving Greenville, NC and surrounding areas. With over 30 years of experience, we specialize in heating, ventilation, and air conditioning installation, service, and repair.

Ideal Candidate

• Communicative – understands customer complaints and thoroughly explains solutions
• Organized – maintains accurate schedules and daily logs
• Analytical – devises effective methods for addressing customer issues
• Positive – upholds a friendly and helpful demeanor throughout the day
• Flexible – easily adjusts to changes in plans or schedules

Requirements

• High school diploma or equivalent
• Ability to develop tools that create efficiencies within a department
• Knowledge of Microsoft Excel, Word, and PowerPoint

Fluency in both English and Spanish would be a plus. An associate degree would also be preferred, but is not required.