Customer Service Rep

Advance Mechanical, Inc. Heating & Air; Greenville (NC); On-site; USD 15,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement plan with company match

Paid training

Opportunities for advancement

Job summary

A family-owned HVAC company in Greenville, NC seeks a dedicated Customer Service Representative. You will assist customers with inquiries, manage call logs, and ensure smooth office operations. This full-time position offers a competitive wage of $15 per hour with potential annual earnings up to $50,000, plus benefits such as health insurance and retirement. Ideal candidates possess excellent customer service skills, familiarity with Microsoft Office, and a high school diploma. Join us to build a rewarding career in the heating and cooling industry.

Qualifications

• High school diploma or equivalent required.
• Strong customer service skills and communication abilities.
• Proficient in Microsoft Office Suite, including Excel, Word, and PowerPoint.

Responsibilities

• Provide quality assistance to customers over the phone.
• Dispatch calls and notify clients of schedule changes.
• Complete daily call logs and reports.
• Work independently and as part of a team.

Skills

Customer service skills

Fluency in English

Fluency in Spanish

Time management

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Education

High school diploma or equivalent

Associate degree (preferred)

Job description

Advance Mechanical, Inc. in Greenville, NC is looking to hire a full-time in-office Customer Service Representative to provide quality assistance to our customers. Do you have excellent customer service skills? Are you self-motivated? Do you want an opportunity to make good money with a high-quality air conditioning and heating company that values its employees? If so, please read on!

This office position earns a competitive wage of $15 per hour with the potential to earn up to $50,000 per year. We provide fantastic benefits, including health insurance, retirement with a company match, paid training, and plenty of opportunities for advancement and growth. This is not a work-from-home position, and you will be required to work in our office setting. If this sounds like the right opportunity to build your career in the air conditioning and heating industry, apply today!

About Advance Mechanical Inc.

We are a family-owned company that proudly serves Greenville, NC and its surrounding areas in Pitt and Beaufort Counties. Our skilled and capable staff confidently assists customers with their heating, ventilation, and air conditioning installation, service, and repair needs. For over 30 years, we have been conscientious in our pledge to be "customer committed". We have been awarded the Technician Seal of Safety for our dedication to hiring top-notch, trustworthy employees who strive for industry excellence. We invest heavily in training for those who are interested in professional growth with an established company.

A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE

As a Customer Service Representative, you play a critical role in our air conditioning and heating company. You arrive at the office ready to provide the excellent service our trusted company is known for. Exhibiting your ability to connect with customers easily, you tackle various essential tasks, including taking incoming calls, dispatching calls to notify clients of any schedule changes, and completing daily call logs and reports.

Our office could not operate without you, and you take great pride in the hard work you do every day. You thoroughly enjoy serving others and playing an important part in keeping our air conditioning and heating company running smoothly!

Qualifications For a Customer Service Representative

• High school diploma or equivalent
• Ability to develop tools that create efficiencies within a department
• Knowledge of Microsoft Excel, Word, and PowerPoint

Fluency in both English and Spanish would be a plus. An associate degree would also be preferred, but is not required. Do you have excellent communication skills, both written and verbal? Can you manage your time well and effectively prioritize tasks? Do you present yourself professionally? Can you easily establish a good rapport with people? Are you reliable and flexible? Can you work both independently and as part of a team? If yes, you might just be perfect for this office position!

WORK SCHEDULE

This position works in our office Monday - Friday, 8 AM to 5 PM. Additionally, we provide a full hour for lunch. This is not a work-from-home position. There will be a weekly rotating on-call schedule from 5:00 pm to 7:00 pm.

ARE YOU READY TO JOIN OUR OFFICE TEAM?

If you feel that you would be right for this customer service job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 27834

Salary: $15.00 per hour