Office Assistant - Customer Care & Scheduling | Growth

Classet; Charlotte (NC); On-site; CAD 34,000 - 46,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Employee Discount

Competitive Hourly Pay

Growth Opportunities

Supportive Family-Owned Business Envir

Industry-Specific Training

Job summary

Flood Medics in Charlotte, NC is hiring a General Office Assistant to be the first point of contact for customers experiencing water damage emergencies. The role involves supporting daily office operations, coordinating schedules, and communicating with customers, insurance representatives, and vendors.

This full-time, in-person position offers a Monday–Friday 9am–5pm schedule with some Saturdays on rotation.

Qualifications

• High School Diploma or GED required.
• 1-2 years of office, administrative, or customer service experience.
• Excellent phone etiquette and verbal communication.
• Proficiency with Microsoft Office.

Responsibilities

• Answer incoming calls professionally, including emergency service requests.
• Gather information regarding water damage incidents and provide reassurance to customers.
• Follow up with customers via phone, email, and text regarding job status and scheduling.
• Serve as a primary point of contact for customers, insurance representatives, and vendors.
• Coordinate mitigation crews, technicians, and restoration appointments.

Skills

Customer service

Verbal communication

Attention to detail

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Flood Medics in Charlotte, NC is hiring a General Office Assistant to be the first point of contact for customers experiencing water damage emergencies. The role involves supporting daily office operations, coordinating schedules, and communicating with customers, insurance representatives, and vendors.

This full-time, in-person position offers a Monday–Friday 9am–5pm schedule with some Saturdays on rotation.