Claims & Scheduling Coordinator - In-Office

ServiceMaster Clean of Fraser Valley; North Richland Hills, Northern (TX, KY); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Training & development

Opportunity for advancement

Job summary

ServiceMaster TEAM in Texas is seeking a Water Mitigation Coordinator and part-time receptionist to act as the scheduling hub for the Water Mitigation Department. In-office role coordinating daily crew schedules, dispatching technicians, and maintaining job calendars, while providing phone and customer support.

The ideal candidate is highly organized, detail-oriented, dependable, and able to manage multiple priorities in a fast-paced mitigation environment. On-call duties may apply.

Qualifications

• High school diploma or GED preferred.
• Previous office coordination, scheduling, dispatching, customer service or administrative experience is preferred but not required.
• Restoration or insurance industry experience is a plus.
• Xactimate knowledge or experience is a plus, but not required.
• IICRC certifications are not required but are considered a plus.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• On-call admin duties are required.

Responsibilities

• Schedule and dispatch mitigation crews to active and incoming jobs.
• Maintain and manage the daily and weekly mitigation job calendar.
• Adjust schedules as needed for cancellations, emergencies, changing job needs, and crew availability.
• Communicate schedule changes and job assignments clearly to technicians, crews, and Project Managers.
• Work directly with Project Managers regarding scheduling, job needs, and changes affecting active projects.
• Maintain accurate scheduling information and job status updates in the company's CRM and scheduling software.
• Complete required EAS documentation accurately and within required timeframes.
• Collect, organize, and submit required documentation to corporate for billing.
• Follow up with field personnel and Project Managers to obtain missing information or documentation needed for billing and compliance.
• Monitor job schedules and follow up on upcoming appointments, changes, and scheduling conflicts.
• Assist with maintaining accurate job records and documentation.
• Answer incoming phone calls and assist customers, vendors, and visitors as needed.
• Provide general receptionist and administrative support within the office.
• Communicate professionally and efficiently with customers, technicians, Project Managers, and other office personnel.
• Assist with other administrative duties related to the Water Mitigation Department as needed.

Skills

Organization

Time management

Customer service

Office coordination

Communication

Education

High school diploma or GED

Tools

MS Office

CRM software

Job description

ServiceMaster TEAM in Texas is seeking a Water Mitigation Coordinator and part-time receptionist to act as the scheduling hub for the Water Mitigation Department. In-office role coordinating daily crew schedules, dispatching technicians, and maintaining job calendars, while providing phone and customer support.

The ideal candidate is highly organized, detail-oriented, dependable, and able to manage multiple priorities in a fast-paced mitigation environment. On-call duties may apply.