Office Assistant/CSR - Bilingual in Spanish

Quest Diagnostics; Allentown (Lehigh County); On-site; USD 17,000 - 25,000; Part time

Job summary

Exam One World Wide / DKN Paramedical Services in Allentown, PA is seeking an entry-level Office Assistant for a PART-TIME role. Bilingual in English and Spanish is required to support our Spanish-speaking applicants and to handle emails in Spanish as needed.

The candidate will work with one other employee in a small office, perform daily office tasks, and contribute to a friendly, professional environment while ensuring HIPAA and PHI privacy compliance.

Qualifications

• Bilingual in Spanish and English required.
• Experience in data entry and customer service preferred.
• Ability to communicate professionally via email and phone.

Responsibilities

• Answer phones and schedule appointments.
• Data entry and documentation in ExamOne portal.
• Compose emails with proper grammar and business etiquette.
• Maintain HIPAA/PHI compliance and privacy standards.
• Provide accurate information about services and procedures.
• Learn and use the ExamOne portal system.
• Call clients for Quality Assurance follow-ups.

Skills

Bilingual Spanish-English

Data entry

Customer service

Job description

Position Overview:

Exam One World Wide / DKN Paramedical Services is seeking an entry level Office Assistant for a "PART-TIME" position. We need a bilingual candidate who is fluent in both English and Spanish. English and Spanish communication skills are required.This candidate would help our small number of Spanish-speaking applicants. Need writing skills in Spanish for sending emails when needed. Position includes working with 1 other employee, able to work in a small office environment, and handling daily office responsibilities.

Work Schedule:

• Monday 8:30 AM - 2:00 PM. Tuesday through Thursday 9:00 am to 2:00 pm and Fridays 8:30 am to 1:30 pm (25 1/2 hours a week)
• Additional weekday hours may be available based on office volume and office responsibilities.

Compensation:

• Competitive hourly compensation based on work experience, computer knowledge, data entry, and customer service skills.

Core Responsibilities:

• Answer phones, schedule appointments, and do data entry
• Take messages off voicemail and return calls, and document in the ExamOne portal
• Compose and respond to emails using professional language, proper grammar, and appropriate business etiquette.
• Maintain strict compliance with quality assurance, privacy, and adhere to HIPAA and PHI guidelines
• Provide accurate information regarding our services and procedures
• Be able to learn and work proficiently in our ExamOne portal system
• Call clients and complete Quality Assurance questionaire

Required Experience & Qualifications:

• Provide positive customer and applicant experience
• Ability to work independently without direct supervision as needed
• Strong attention to detail and professional insurance applicant, patient, and agent interaction skills.
• Bilingual in Spanish is needed
• Ship out supplies as needed to mobile examiners
• Recent office experience of 1-2 years is a plus

Employment Requirements:

• Successful completion of a background check.
• Successful completion of a urine drug screening.