Office Assistant & CSI Coordinator

Ztautogroup; Houston (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Ztautogroup in Houston, Texas, is seeking an Office Assistant & CSI Coordinator who will serve as the first point of contact for clients, vendors, and visitors. This role combines front-office duties with special project responsibilities, aiming to deliver exceptional client experiences.

The ideal candidate will have 1–2 years of relevant experience, possess strong organizational skills, and be proficient in Microsoft Office. The position provides opportunities for professional growth in a dynamic environment.

Qualifications

• Minimum 1–2 years of experience in a receptionist, administrative assistant, or customer service role.
• Experience in an automotive dealership or related industry is a plus.
• Prior experience with CRM systems or customer feedback platforms preferred.

Responsibilities

• Greet and welcome clients, guests, and visitors in a warm, professional manner.
• Manage office operations including scheduling and office supply inventory.
• Prepare regular administrative KPI reports and present findings to management.

Skills

Exceptional verbal and written communication skills

Strong organizational and multitasking abilities

Proficient in Microsoft Office Suite

Detail-oriented with strong follow-through

Education

Associate’s or Bachelor’s degree

Tools

CRM systems

Job description

Position Summary

The Office Assistant & CSI Coordinator serves as the first point of contact for clients, vendors, and visitors at ZT Automotive. This role combines traditional front-office administrative duties with special projects responsibilities. The ideal candidate is professional, highly organized, and passionate about delivering an exceptional client experience. This position also offers opportunities for professional growth and development within ZT Automotive.

Office Assistant / Receptionist Duties

• Greet and welcome clients, guests, and visitors in a warm, professional manner.
• Answer, screen, and route incoming phone calls and emails in a timely fashion.
• Manage office operations including scheduling, calendar management, and office supply inventory.
• Coordinate incoming and outgoing mail, packages, and courier services.
• Maintain a clean, organized, and presentable reception and common office areas.
• Assist with administrative tasks including data entry, filing, and document preparation.
• Coordinate conference room bookings and prepare meeting spaces as needed.
• Liaise with building management and vendors as required.
• Provide general administrative support to CFO Hammed Rehman and leadership team members as directed.
• Organize and support quarterly GM meetings, executive meetings, and vendor meetings.

Administrative Duties & Special Projects

• Monitor, collect, and track KPIs and survey results across all ZT Automotive locations.
• Maintain accurate records of CSI data, reports, and action items.
• Prepare regular administrative KPI reports and present findings to management.
• Perform special duties including reporting, administrative tasks, and preparing PowerPoint presentations for executive meetings.

Qualifications & Requirements

Education

• Associate’s or Bachelor’s degree required

Experience

• Minimum 1–2 years of experience in a receptionist, administrative assistant, or customer service role.
• Experience in an automotive dealership or related industry is a plus.
• Prior experience with CRM systems, or customer feedback platforms preferred.

Skills & Competencies

• Exceptional verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Professional appearance and demeanor.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Ability to handle sensitive information with confidentiality and discretion.
• Warm, friendly, approachable, and customer-focused attitude.
• Ability to work independently and collaboratively in a fast-paced environment.
• Detail-oriented with strong follow-through.
• Adapt to change, learning attitude.