Office Assistant - Centralized Registration Medford

Virtua Health; Medford Lakes (NJ); On-site; USD 35,000 - 50,000; Full time

Job summary

A healthcare provider in Medford Lakes, NJ, is seeking an individual to perform essential medical office duties such as scheduling appointments, managing phone calls, and handling billing tasks. The ideal candidate will possess strong communication skills alongside customer service experience, with a high school diploma or equivalent preferred. Basic medical office experience is a plus. The role also includes possible mentoring of office assistants and some required travel.

Qualifications

• 0-2 years of medical office experience.
• Strong communication and multitasking skills.

Responsibilities

• Answer and screen phone calls, directing them to appropriate staff.
• Schedule patient appointments and update system demographics.
• Perform billing functions and collect co-pays.
• Prepare referrals and obtain pre-certifications.
• Train and direct office assistants when necessary.

Skills

Excellent communication

Customer service skills

Multi-tasking abilities

Computer literacy

Education

HS diploma or equivalent

Job description

Overview

Performs medical office duties including verifying insurance, answering phones, scheduling patient appointments, registering patients, and entering all billing information into system. Collects co-pays and performs pre-certifications and filing. Some travel required.

Position Responsibilities

• Answers and screens phone calls by third ring. Directs all calls to appropriate staff member, ensuring all information is accurate.


• Responsible for scheduling patient appointments and registering patients, including updating and verifying all system demographics and insurance information.


• Performs billing functions such as entering charges and payments, collecting co-pays, reconciling batches and preparing deposits.


• Responsible for preparing referrals and obtaining pre-certifications as required.


• May train and direct office assistants at sites, including preparation of work and training schedules. Acts as office resource and mentoring role model.

Qualifications

• Excellent communication and customer service skills.


• Must have strong multi-tasking abilities and computer literacy.


• 0-2 years Medical Office experience.

Education

HS diploma or equivalent.