Administrative Assistant (Student Success) # 2714

State of South Carolina; South Carolina; On-site; USD 35,000 - 45,000; Full time

Job summary

State of South Carolina is seeking an Administrative Assistant to support the Student Success Center. The role focuses on welcoming students, guiding them through onboarding, Navigate usage, and connecting them with coaches, advisors, and campus resources.

You will help maintain records, support daily operations, and contribute to student success initiatives while delivering excellent customer service.

Qualifications

• High school diploma required; related experience acceptable with substitution for degree.
• Bachelor's degree preferred with 1 year related experience; or an associate degree with 3 years; or high school diploma with 5 years.

Responsibilities

• Serve as the first point of contact for students, providing information and referrals.
• Assist onboarding and referrals to Success Coaches and faculty advisors.
• Coordinate Navigate and Orientation sessions in person, group, and virtual settings.
• Assist students with Navigate and college systems, including access and password resets.
• Maintain student records and perform data entry per procedures.
• Provide administrative support, including reports, correspondence, and forms.
• Communicate with students, faculty, staff, and community to deliver customer service.
• Assist with training temporary employees and student workers.
• Support special projects and other duties to advance student success goals.

Skills

Microsoft Office proficiency

Higher education environment

Student information systems

Office management knowledge

Customer service

Strong communication

Multitasking

Training staff

Flexible hours

Education

High school diploma

Bachelor's degree preferred

Associate degree with related experience

Tools

Ellucian

Job description

The Administrative Assistant provides front-line support for the Student Success Center by helping students with onboarding, orientation programs, student success resources, and administrative services. This position serves as a primary point of contact for students, provides information and referrals, supports student success initiatives, and assists with the Student Success Center's daily operations.

Key Responsibilities Include:

• Serve as the first point of contact for students entering the Student Success Center, providing information, answering questions, and directing students to appropriate campus resources and services.

• Assist incoming, returning, and continuing students with onboarding processes and referrals to Success Coaches, faculty advisors, and other support services.

• Coordinate and facilitate Navigate and Orientation sessions in individual, group, and virtual settings to support student success and engagement.

• Assist students with the Navigate platform and other college systems, including account access, password resets, registration support, and completion of required tasks.

• Maintain student records, process documentation, and perform data entry and recordkeeping activities in accordance with college procedures.

• Provide administrative support for Student Success Center operations, including preparation of reports, correspondence, forms, and other departmental documentation.

• Communicate effectively with students, faculty, staff, and community members to provide exceptional customer service and support.

• Assist with training and supporting temporary employees and student workers as needed.

• Support departmental initiatives, special projects, and other duties as assigned in furtherance of student success and college goals.

Education & Experience:

This position requires a high school diploma and work experience that is directly related to the area of employment. A bachelor's degree may be substituted for the related work experience.

The preferred candidate will have a bachelor's degree and one (1) year of related work experience; or an associate degree and three (3) years of related work experience; or a high school diploma and five (5) years’ experience. An associate degree or higher is strongly preferred.

Key Experience & Skills:

• Experience with Microsoft Office applications, including Word, Excel, and PowerPoint.
• Experience working in a higher education environment and disseminating student information.
• Familiarity with Ellucian or other student information systems.
• Knowledge of the principles, policies, and practices of office management.
• Demonstrated commitment to providing excellent customer service.
• Strong communication and computer skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Ability to assist with training part-time and temporary employees.
• Willingness to work flexible hours.