Office Assistant 2 | Office of Admissions (Pullman, WA)

Washington State University; Pullman (WA); On-site; USD 37,000 - 49,000; Full time

Benefits offered by this job

Paid sick leave

Paid vacation leave

Holidays

Medical, dental, life and disability保险

Employee tuition waiver

Job summary

Washington State University in Pullman seeks an Office Assistant 2 to support the Office of Admissions. You will provide frontline customer service, assist with application reviews, maintain student records, and help with administrative tasks to ensure smooth admissions operations.

Responsibilities include answering phones, guiding visitors, and communicating with prospective students and families about the admissions process.

Qualifications

• High school diploma or equivalent plus one year of clerical experience, or equivalent education/experience.
• Customer service experience required.
• Strong computer skills with Microsoft Office (Word, Excel, Outlook).
• Ability to handle confidential documents and information.
• Strong verbal and written communication skills.
• Experience with confidential records and as a point of contact in an office environment.

Responsibilities

• Provide front-line customer service to prospective students, families, and visitors.
• Review undergraduate applications for admission and assist in admissions decisions.
• Manage student records and confidential information with discretion.
• Assist with clerical and operational projects to support admissions processes.
• Communicate with students and families about the admissions process and resources.

Skills

Customer service

Microsoft Office

Confidential information handling

Verbal and written communication

Front-line office support

Education

High School diploma or equivalent

Equivalent education/experience

Tools

Microsoft Office Suite

Job description

Online applications must be received before 11:59pm on:November 5, 2026If a date is not listed above, review the Applicant Instructions below for more details.Available Title(s):100I-YN_CS_NPS - Office Assistant 2Business Title:Office Assistant 2 | Office of Admissions (Pullman, WA)Employee Type:ClassifiedPosition Details:The Opportunity:The Office of Admissions plays a vital role in connecting future Cougs with opportunities at Washington State University. Our staff are dedicated to delivering exceptional customer service, maintaining efficient admissions operations, and supporting student access to higher education.We are seeking an Office Assistant . In this position you will play a key role in supporting the Office of Admissions through a combination of front-line customer service, application review, records management, student communication, and administrative support. You will serve as a welcoming first point of contact for prospective students, families, and visitors, you will answer phones, respond to basic questions about the admission process, assist walk-in guests, and connect individuals with appropriate university resources and offices. Under general supervision, you will also review and process undergraduate applications for admission and exercise independent judgment in supporting admissions decisions. As a vital behind-the-scenes contributor, you will manage confidential information, maintain student records, and assist with clerical and operational projects that ensure efficient admissions processes. Through this work, you will directly contribute to student success and the university's enrollment objectives while helping prospective students and families navigate their path to Washington State University.Additional Information:This is a full-time (100% FTE), permanent position. This position is overtime eligible .This position is an on-site/in-person role in Pullman, WA .Monthly Salary : $3,327 to $4,406 | Range 36 | Steps A - M | Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28 .In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate’s current experience, education, skills, and abilities related to the position.Benefits : WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation, optional supplemental retirement accounts; training and development; and employee tuition waiver. For additional information, please review the detailed Summary of Benefits offered by WSU for Classified Staff and Total Compensation .Required Qualifications:High School graduation or equivalent and one year of clerical experience; OR equivalent education/experienceCustomer service experienceStrong computer skills and competency with Microsoft Office software, including Word, Excel, and OutlookAbility to handle confidential documents and informationStrong verbal and written communication skillsExperience working with confidential recordsExperience serving as a point of contact in an office environmentPreferred Qualifications:Experience working in higher educationFamiliarity with Washington State UniversityExperience with interacting with a diverse clientelePosition Sponsorship Eligibility: Not eligible for work visa sponsorship.Area/College : Washington State UniversityDepartment Name : Enrollment Management | Office of AdmissionsLocation : PullmanApplication Instructions : Applicants must upload the following required documents to their online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.1) Resume2) Cover LetterExternal candidates , upload all documents in the “Application Document” section of your application. Current WSU Employees (internal candidates) , before starting your Workday application, please use these instructions to update your education and experience in your worker profile in Workday . Internal candidates, upload all documents in the “Resume/Cover Letter” section of your application.Documents may be submitted as one file or separate files. Applicants are encouraged to upload as a PDF, if possible.Reference contact information will be requested later in the recruitment process through Workday.Background Check : This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34 , engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.Time Type:Full timePosition Term:12 MonthWashington State University encourages all qualified candidates to apply, including members of the military and veterans, and persons with disabilities.WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or [e-mail] .Notice of Non-DiscriminationIn matters of admission, employment, housing or services, or in the educational programs or activities it operates, WSU does not discriminate or permit discrimination by any member of its community against any individual on the basis of sex, race, color, national or ethnic origin, physical disability, mental disability, sensory disability, use of a trained service animal, age, religion, creed, genetic information, marital status, sexual orientation, gender identity, protected veteran status, honorably discharged veteran, member of the military, or immigration or citizenship status except as authorized by federal or state law, regulation, or government contract.Inquiries about the application of federal and state laws and regulations (including inquiries regarding the application of Title IX, ADA/Section 504, and implementing regulations), as well as reports and complaints of discrimination and harassment, can be made verbally or in writing to WSU’s Compliance and Civil Rights, the Department of Education’s Office of Civil Rights, or both.More information, resources, and contact information are available here: https://ccr.wsu.edu/notice-of-nondiscrimination/