Employment Services Technician 1/2 (PCN 07-5726)

State of Alaska; Anchorage (AK); On-site; USD 42,000 - 64,000; Full time

Job summary

The State of Alaska, Department of Labor and Workforce Development, invites applications for an Employment Services Technician 1/2 in Anchorage. This role supports employment services, apprenticeship development, and workforce resources, with flexible staffing and potential advancement to Level 2 upon training and performance.

Based at the Midtown Job Center, the position emphasizes customer service, data handling, and coordination with partner agencies to strengthen Alaska's workforce.

Qualifications

• One year of experience providing employment services; coordinating training services; assisting individuals apply for federal/state financial assistance or benefits; providing services to the public; explaining policies, procedures, services, or requirements to the public.

Responsibilities

• Deliver core employment, reemployment, and business services while administering SAEEI, SAEF, WIOA Title 1B, and STEP programs.
• Assist employers and apprentices with apprenticeship development, workforce preparation, labor-market information, and ongoing caseload management.
• Coordinate training resources and connect individuals with appropriate services to overcome employment barriers.
• Engage employers, apprentices, and partner agencies to support workforce development across the region.

Skills

Customer service

Interpersonal skills

Adaptability

Financial management

Clerical

Job description

ATTENTION ALASKA RESIDENTS!

The Department of Labor and Workforce Development, Division of Employment and Training Services, is recruiting for an Employment Services Technician 1/2 located in Anchorage! No Cover Letter Required!

This position is in the General Government Unit (GGU) at a Range 14/15.

What You Will Be Doing:

Employment Services Technicians deliver core employment, reemployment, and business services while administering SAEEI, SAEF, WIOA Title 1B, and STEP programs. In this role, you will learn eligibility criteria, program guidelines, case management systems, and how to support the creation and operation of Registered Apprenticeship programs. You will assist employers and apprentices with apprenticeship development, workforce preparation, labor-market information, and ongoing caseload management. You will also help ensure individuals overcome employment barriers by coordinating training resources and connecting them with appropriate services. This position engages employers, apprentices, and partner agencies to support workforce development across the region.

Our Mission, Values, and Culture:

This position plays a vital part in the division’s mission of strengthening Alaska’s workforce and encouraging economic stability for communities in Alaska. At the Midtown Job Center, we have strong core values with commitment to the work we do and recognize that each team member has a specialized skillset that brings value to the team. We are dedicated to building a well-trained and prepared workforce by serving our customers and businesses with the highest level of service, knowledge, and professionalism.

Benefits of Joining Our Team:

The Department of Labor & Workforce Development offers strong opportunities for professional growth, with a clear path for advancement and a commitment to developing staff at every level. The work schedule consists of 7.5 hour days, with a 37.5 hour workweek. We are open Monday-Friday between the hours of 8am-5pm. Upon passing probation, you will be eligible for an Alternate Work Week Schedule that will provide every other Friday or Monday off.

The Working Environment You Can Expect:

This rewarding role is based at the Midtown Job Center in the heart of Anchorage, offering convenient access to free parking, nearby restaurants, and essential services. This customer service focused position offers a fast-paced and varied dynamic setting, with a steady flow of shifting priorities and public interactions where no two days look the same; you’ll engage directly with the public to explain procedures, services, and requirements related to employment and training programs, with your work having a direct impact on job seekers and the community.

Who We Are Looking For:

• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Adaptability: Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
• Financial Management: Prepares, justifies, and/or administers the budget for program areas; plans, administers, and monitors expenditures to ensure cost-effective support of programs and policies.
• Clerical: Knowledge of filing, typing, entering data, maintaining records, and using and completing forms.

Employment Services Technician Level 1:

One year of experience such as providing employment services; coordinating training services; conducting skills assessments; making referrals to community support services; assisting individuals apply for federal/state financial assistance or benefits; providing services to the public; explaining policies, procedures, services, or requirements to the public; resolving customer complaints or problems; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; or locating and inputting information into data systems such as reservation, ticketing, or application systems.

Employment Services Technician Level 2:

One year of experience as an Employment Services Technician 1 with the State of Alaska or equivalent elsewhere. OR Two years of experience such as providing employment services; coordinating training services; conducting skills assessments; making referrals to community support services; assisting individuals apply for federal/state financial assistance or benefits; providing services to the public; explaining policies, procedures, services, or requirements to the public; resolving customer complaints or problems; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; or locating and inputting information into data systems such as reservation, ticketing, or application systems.

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time.

FLEXIBLY STAFFED

This is a flexibly staffed position with the opportunity to advance to Level 2 upon management’s assessment that the incumbent is performing adequately and has successfully completed training as an Employment Services Technician 1.

DRIVER’S LICENSE REQUIREMENT

Applicants must possess a valid driver’s license. Proof of licensure will be required prior to reporting to duty.

DOCUMENTS REQUIRED AT THE TIME OF INTERVIEW

• A list of three (3) professional references, one of which should be your most recent supervisor, including name, job title, employer, and current phone number(s).
• A copy of your last three (3) performance evaluations, or two (2) letters of reference if evaluations are unavailable.
• A copy of your current, valid Driver’s License.

LEGAL EMPLOYMENT

The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.

EDUCATION

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts must be attached at the time of application or submitted to the contact information below prior to the close of recruitment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE

If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA).

Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or [phone] in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201.

The State of Alaska is an equal opportunity employer.