Office Assistant

State of Connecticut; Waterbury (CT); Hybrid; USD 40,000 - 56,000; Full time

Benefits offered by this job

Professional growth opportunities

Healthy work-life balance

Job summary

The State of Connecticut, Board of Pardons and Paroles is seeking an Office Assistant in Waterbury, CT. You will handle general clerical tasks, background checks, docket coordination, and phone duties across divisions, contributing to a smooth workflow.

This hybrid, full-time role runs 8:00 AM to 4:30 PM, Monday through Friday, with opportunities for professional growth and a healthy work/life balance. Experience with office software and multitasking is valued.

Qualifications

• Two (2) years of general clerical work experience.
• College training may substitute for general experience at 15 semester hours per half year, up to 2 years.

Responsibilities

• Run background checks for orientation and learn docket process for Hearing Division and Pardons Unit.
• Coordinate commutation application process and Pardons Unit phone calls regarding applications and statuses.
• Answer Hearings Division phone calls regarding parole hearing process and case statuses.
• Answer Interstate Unit phone calls regarding interstate compact process.
• Assist with evidence distribution for the Revocation Unit and respond to inquiries regarding revocation and rescission processes.
• Typing, filing, correspondence, and routine report writing as assigned.
• Maintain calendars and initiate recurring work or special clerical projects accordingly.

Skills

General clerical work

Typing

Interpersonal skills

Oral and written communication

Office equipment operation

Education

High school diploma or GED

Tools

Microsoft Office

TEAMS scheduling

CORE-CT

Job description

Introduction

The State of Connecticut, Board of Pardons and Paroles (BOPP) has an opportunity for current state employees as an Office Assistant in Waterbury, CT.

As an Office Assistant at with the Board of Pardons and Paroles, you will:

• Run background checks for orientation and learn the docket process for the Hearing Division and Pardons Unit;
• Coordinate the commutation application process and Pardons Unit phone calls regarding application processes and statuses;
• Answer Hearings Division phone calls regarding the parole hearing process and case statuses; and
• Answer Interstate Unit phone calls regarding the interstate compact process.

You will also assist with evidence distribution for the Revocation Unit and respond to inquiries regarding the revocation and rescission process.

Position Highlights:

This hybrid position is full-time on first shift, Monday through Friday from 8:00 AM until 4:30 PM.

See Examples of Duties section below for more information.

What We Can Offer You:

• Professional growth and development opportunities.
• A healthy work/life balance to all employees.

About Us:

The State of Connecticut, Board of Pardons and Paroles is an autonomous state agency with administrative support provided by the Department of Correction. The Board possesses discretionary authority to grant pardons for criminal convictions and to grant parole to eligible and appropriate offenders. Once parole is granted, the supervised individual will be released back into the community, under supervision as a means of supporting their successful reintegration back into society as a law‑abiding citizen.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency this class is accountable for independently performing a full range of general clerical functions or for carrying out responsibility for the flow and completion of clerical work in an assigned area.

EXAMPLES OF DUTIES

Performs the full range of general clerical duties as described in the following areas:

TYPING:

Types a variety of materials in relation to other duties or as assigned;

Enters and retrieves data on computers, tablets, and other electronic equipment.

FILING:

Sets up and maintains office procedures, filing and indexing systems and forms for own use.

CORRESPONDENCE:

Composes routine correspondence.

REPORT WRITING:

Compiles and generates recurrent technical, statistical or financial reports requiring judgment in the selection and presentation of data (format).

INTERPERSONAL:

Provides general information and referral services in response to citizen complaints or questions regarding an agency's services or authority;

Responds to inquiries from other work units or departments/agencies;

Applies agency policies and state statutes and regulations in determining case status or responding to requests for procedural assistance;

May lead lower level employees in carrying out assigned clerical functions.

PROCESSING:

Maintains calendars of due dates and initiates recurring work or special clerical projects accordingly;

Processes a variety of documents in determining routine case status;

Exercises discretion in choosing appropriate follow through procedures within defined guidelines incl. assembling and reviewing incoming materials for accuracy, completeness and conformance to established guidelines and agency policy and procedures, verifying information through use of internal resources and contacts with sender and other work units and soliciting additional information as required by correspondence;

Processes purchase requisitions/purchase orders for subsequent action;

Prepares payment lists and billing invoices;

Receives shipments of materials and matches/verifies shipment or billing invoices against original purchase orders;

Maintains files, journals or account ledgers by posting credits, expenditures, interest, etc.;

Figures payments, costs, discounts and adjustments using prescribed methods and formulas;

Receives monies in various forms such as cash, checks and money orders and prepares for deposit;

Maintains inventory and orders supplies;

Uses a variety of electronic equipment to perform job functions.

Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

Knowledge of office systems and procedures including proper telephone usage and filing;

Skills: interpersonal skills; oral and written communication skills; performing arithmetical computations;

Ability to perform a full range of clerical tasks; operate office equipment which includes computers, tablets, and other electronic equipment; operate office suite software; schedule and prioritize workflow; read and interpret complex instructions.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Two (2) years of general clerical work experience.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one/half (1/2) year of experience to a maximum of two (2) years.

PREFERRED QUALIFICATIONS

Experience working in a law enforcement or public safety setting;

Experience using a variety of software systems including Microsoft Office and TEAMS scheduling;

Experience managing an independent workload in a multi-faceted and high volume environment;

Experience proofreading for accuracy;

Experience with electronic filing;

Experience with Connecticut On‑Line Law Enforcement Communications Teleprocessing (COLLECT) system;

Experience with completing purchase orders in CORE-CT;

Fluency in Spanish and English (Bilingual).

SPECIAL REQUIREMENTS

Incumbents may be required to possess a high school diploma or General Educational Development (GED) certification by the time of permanent appointment.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.