Processing Technician

State of Connecticut - DDS Central Office; Wallingford (CT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Public Service Loan Forgiveness-elig.

Professional growth opportunities

Healthy work-life balance

Job summary

The State of Connecticut, Department of Developmental Services (DDS) - Central Office in Wallingford seeks a Processing Technician to support CO Medicaid Operations.

This role requires advanced clerical skills, strong communication, and the ability to manage filing, records, and office procedures in a high-volume environment. Hybrid scheduling may be requested after probation, ideal for detail-oriented professionals who collaborate well with diverse teams.

Qualifications

• Three (3) years of clerical work experience.
• One (1) year of General Experience must have involved a full range of clerical duties.
• College training may be substituted for General Experience on the basis of fifteen (15) semester hours equalling one-half year.

Responsibilities

• Performs the most complex duties related to clerical processing.
• Examines incoming materials for accuracy, completeness and conformance to state statutes and regulations.
• Maintains office filing and indexing systems and records.
• Initiates and maintains communications with a wide variety of resources to verify information and complete transactions.
• Interprets and applies state statutes and regulations relating to processing services.
• May lead lower level clerical employees.

Skills

Office systems

Interpersonal skills

Oral and written communication

Correspondence drafting

Regulatory comprehension

Workflow organization

Record keeping

Office equipment operation

Office software

Education

College coursework or training

Tools

Microsoft Office (Excel, Word, Outlook)

filing systems

Job description

Introduction

Do you have experience performing a full range of clerical duties? Join us and be part of a revolutionary team shaping the future!

THE POSITION

The State of Connecticut, Department of Developmental Services (DDS) - Central Office, is seeking a Processing Technician to support the CO Medicaid Operation based in Wallingford, CT.

HIGHLIGHTS

• Location: CO Medicaid Operation, Wallingford, CT
• Shift: First (1st), 80 hours/biweekly
• Schedule: Monday - Friday, 8:00am - 4:30pm (RDO: Saturday, Sunday)
• Position Number: 118816

Work schedule flexibility is required in order to meet the demands of the job.

Hybrid schedule may be requested upon the successful completion of a Working Test Period.

WHAT WE CAN OFFER YOU

• Professional growth and development opportunities
• A healthy work/life balance to all employees
• The State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service.

Visit our new State Employee Benefits Overview page!

DISCOVER THE OPPORTUNITY TO

• Be a part of a comprehensive team of caring professionals
• Provide support that is passionate about improving the lives of those we serve
• Assist our clients so they can achieve success
• Make a difference in the public sector
• Work together in a collaborative team environment

ABOUT US

The mission of the Department of Developmental Services is to partner with the individuals we support and their families, to support lifelong planning and to join with others to create and promote meaningful opportunities for individuals to fully participate as valued members of their communities.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency this class is accountable for independently performing the most complex tasks in carrying out and maintaining a complex clerical processing service having a statewide impact. Services which have a statewide impact are defined as services which directly reach and assist members of the general public.

EXAMPLES OF DUTIES

• Performs the most complex duties related to an agency’s clerical processing functions
• Examines incoming materials for accuracy, completeness and conformance to state statutes and regulations
• Makes corrections and/or additions
• Devises follow up procedures to efficiently and effectively carry out activities
• Initiates and maintains communications with a wide variety of resources to verify information and complete transactions including other state employees, offices and outside officials such as attorneys, judicial and social welfare officials or representatives
• Interprets and applies state statutes and regulations relating to the particular processing service
• Makes decisions as to case status, transaction permissibility or admissibility
• Responds to internal and external inquiries for information and assistance
• Sets up and maintains office procedures, filing and indexing systems and forms for office use and to meet recurring needs
• Maintains calendars of due dates and initiates recurring work or special clerical projects accordingly
• Maintains records and logs
• Prepares status or statistical reports related to processing function
• Assists in maintaining general files in support of processing function
• Initiates correspondence in carrying out duties
• Types correspondence, forms, file documentation, etc. in support of processing function
• May process fees and maintain financial records
• May lead lower level clerical employees assisting in carrying out processing responsibilities
• Performs related duties as required

KNOWLEDGE, SKILL AND ABILITY

• Knowledge of office systems and procedures
• Interpersonal skills
• Oral and written communication skills
• Compose effective correspondence and forms
• Read, comprehend and apply laws, regulations, and procedural guidelines
• Organize and coordinate workflow
• Articulate ideas and information effectively
• Perform research assignments
• Devise and maintain record keeping and filing systems
• Examine documents for accuracy and completeness
• Operate office equipment including computers, tablets, and other electronic equipment
• Operate office suite software

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Three (3) years of clerical work experience.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have involved a full range of clerical duties.

NOTE: For state employees this experience is interpreted at the level of an Office Assistant or Interpreter Clerk.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.

PREFERRED QUALIFICATIONS

• Experience with individuals and families with intellectual/developmental disabilities
• Experience utilizing Microsoft Office applications, including Excel, Word, Access, and Outlook
• Experience demonstrating effective oral and written communication skills while interacting with agency staff, vendors, and customers
• Experience working with CT Husky Programs
• Experience working independently and prioritizing multiple assignments and meeting deadlines in a high-volume business office, with changing priorities and deadlines
• Experience working in a collaborative team environment in order to meet deadlines

CONCLUSION

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.